Scaled Customer Success Manager
Listed on 2025-12-06
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
About Us:
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email— with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in‑office workdays.
About The Role:Manage a large portfolio of customers in AMER.
Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
Design and run at‑scale outreach campaigns to key points of contact in order to assist with Notion adoption.
Work cross‑functionally with sales partners to ensure strong adoption of Notion.
Serve as our in‑house product ambassador to up‑level our customers’ workflows and help them get the most return of investment from Notion.
Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
Inform and influence our overall growth strategy.
Drive adoption and expansion for a product people love that solves real problems
:
Some of the world’s largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non‑profits even use it conserve wildlife!
Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you’ll be instrumental in helping define our sales assisted motions.
Serve as the customer’s trusted advisor and product expert:
You’ll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
Meaningfully shape our future product: As you engage with customers, you’ll gain insights to help us serve them better — and work with product to inform what we do next.
Elevate your skills as we tackle our most impactful challenges
:
We’ve achieved more than teams 10x our size in less time — and there’s so much more to do and learn.
3+ years experience at a fast‑growing software company
You have a track record of success in your current Customer Success or Account Management role
Experience of managing a large volume of accounts
Strong intrinsic motivation to be a top performer and contribute to a team
You have a growth mindset and thrive in the building stage of a nascent team
You’re motivated by seeing others succeed and grow when you partner with them
You’re highly adaptable, easily acclimating to a rapidly changing business and industry
You love getting to know new people and helping them solve their business problems
You’ve built Customer Success playbooks or processes
You have experience in scaled program management, or building campaigns in Outreach
You have experience using Notion
You are curious about data and insights, and have used Salesforce and Gainsight before
You’ve been a first or early hire at a fast‑growing start‑up before
You’ve got strong technical chops
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal‑opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).