Operations Analyst

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Job Title: Operations Analyst - Full Time

Location: NYC, in office

Reporting To: Head of Operations

Salary
: $80K + Benefits

Upside
:
Generous equity + salary bump at next round

We are a well-funded early stage Travel AI startup based in Flatiron, NYC.

We’re building the first agentic solution for high frequency travelers. One text to curate, book, change, and cancel a flight, hotel, rental car, or experience. Our agent does all of this with contextual awareness of previous bookings, preferences, and requirements.

This will not be an easy job, but it will be the last one you ever need. Expect long hours, a flat organizational structure (all opinions [with good rationale+data] are valid), and great benefits (food, travel, offsites, wellness, etc.).

You need to be actively fired up for:

• 5 days a week in office

If you’re hungry, self sufficient, and looking to break into the AI tech scene, this is your shot.

This role has a heavy support component with near-term growth opportunities for team management, product, sales, and strategy. We see this as an interim step towards a more automated, standardized product.

Fast promotion is a necessity given how fast we are growing. If you’re great, you can be running a team / function in months, not years.

You are the ultimate generalist: no matter what the team needs, you’re there and ready to support. You’re an incredibly fast learner. You’re a problem solver, an owner, and every other overused descriptor a startup can throw on a job description.

You are able to think critically about problems and approach them from first principles: if a client is stuck due to unforeseen events, you can reason through all the options, do self-directed research, and surface the best 2 options to them without needing assistance.

You notice an extra space after a period. You catch a passport that will expire while a client is on a trip, even though it’s 6 months from now. You can tell when there s an extra space after the period. You read this line and now know to use a brave new world as your favorite book in the application.

You’re a little bit obsessed with getting things perfectly formatted.

You don’t need someone to tell you what to do - you’re actively assessing the situation, prioritizing the issues at hand, generating strategies to solve them, and testing those strategies with data before moving forward. You are self directed and proactive.

The job is never done until the customer is elated. You always try to go the extra mile to ensure the job gets done right even if it’s not explicitly your job. You care deeply about the customer’s end outcome and are always trying to find new ways to improve and delight. You highlight issues in the current process and propose potential solutions.

Nothing is impossible or out of scope for you. You want to build a career here.

You love the travel space (and probably love to travel). You have a passion for your work and are excited to help others enjoy the magic of travel.

• Process Optimization

  You provide feedback and proactively build new processes and systems to automate, improve, or speed up work getting done, be that with custom GPTs, excel trackers, process docs, etc.

• Customer Relationship Management

  You actively cultivate relationships with customers and help drive conversion for our VIPs. You ensure that all clients are engaged consistently to ensure they leverage the value we provide.

• Rapid triage & response

  Acknowledge phone/Slack/email alerts within 10 minutes and separate true customer risks from low-urgency tasks.

• End-to-end servicing

  Manage itineraries (air, hotel, car) from trip planning to booking to post booking support. Own the customer interaction from request to close no matter how long it takes. Make the service incrementally more personalized over time by recording key learnings.

• Urgent support problem-solving

  Arrange interim lodging, find alternative flights, change flights when urgent or proactive support is needed.

• Proactive monitoring

  Scan flight queues, check on trip statuses;…