Communications, Creative Arts​/Media

About the team

The Communications team builds and protects Stripe’s brand and influence across the world. And, sure, that’s what most comms teams do. But we do it with a small team of folks dedicated to creativity and rigor. We’re looking for unconstrained but strategic thinking, not smooth execution of a rote playbook. Design a microsite, launch a podcast. Get to know the products and our users well, and wield that knowledge wisely.

Move from idea to execution quickly. Collaborate openly and egolessly. Along the way, provide strategic counsel to Stripe’s executives, help leaders across the company articulate Stripe’s views on fast-changing areas like agentic commerce and crypto, and write a keynote or two. You’ll have a remit with clear goals; how you go about advancing those goals will be up to you.

You'll make sure the world gets excited about many of the same things we do: great products and what they can enable for businesses. That'll mean different things at different times: creating a compelling demo, writing a memorable speech, prepping a banger podcast, whatever it takes. And “the world” will also mean different things at different times: a set of YC founders, or Fortune 500 executives, or AI-pilled developers, or VPs of monetization, or any number of other audiences.

In general, we've found that the most important skills you'll use a lot are excellent writing, obsessive attention to detail, first-principles thinking, creativity, and resourcefulness. And, of course, a keen curiosity both for the inner workings of Stripe’s most technical products and for how the broader economic landscape is shifting under everyone’s feet.

This year, we're hiring differently for some of our permanent roles. Rather than posting narrow job descriptions and screening for exact-fit experience, we want to find people of exceptional caliber and then shape the role to the person. Through the interview process, we’ll work with you to find the right remit for your skills and the right path for your development.

We’ll discuss these explicitly and agree on your role together. Regardless of the responsibilities we agree on, we’ll make sure that you touch and lead a wide range of projects in your first few months at Stripe—real work, not training exercises. For folks newer to comms, it’ll be a chance to rapidly cut your teeth; for comms veterans, a chance to learn new skills and gleefully discard old dogma.

After that, we revisit roles and responsibilities once a year, tied to annual planning. The goal is to have the best people working on the right things—and then to learn and grow together as things quickly evolve. Which, of course, they will.

Stripe's comms team is small, the surface area of what we work on is enormous, and the company is at the forefront of defining the next decade of global commerce. If the prospect of unconstrained but strategic thinking appeals to you, whatever your background, we hope you’ll join us.

As we explained above, the exact role and remit may look different depending on your skills, interests, and tenure  here’s a sample set of plausible responsibilities:

• Lead global product communications for one or more of Stripe’s major product areas (e.g., our Money Management suite or our Payments suite).
• Lead the development, articulation, and testing of Stripe’s long-term public vision and messaging for that product area.
• Design and roll out strategic campaigns that build awareness for Stripe’s products and deepen key audiences’ understanding of exactly what makes those products to businesses (as well as the value they add to the broader ecosystem or economy).
• Create and edit extremely high quality written materials for Stripe’s biggest moments, including newsroom posts, social content, industry keynotes, top tier media interviews, and more.
• Work with local and regional comms leads to raise awareness for Stripe globally.
• Develop and maintain relationships with top tier reporters, thought leaders, and influencers.
• Collaborate closely with your counterparts on the partnerships and product marketing teams.
• Provide strategic counsel to our executive team, including Stripe’s…