Summer Registration Associate

Overview

Writopia Lab is an award-winning 501(c)3 nonprofit that runs writing workshops for kids and teens ages 4 to 18. Since its formation in New York City in 2007, Writopia Lab has grown into a nationwide community of young writers. Our mission is to foster joy, literacy, and critical thinking in children and teens from all backgrounds through creative writing. We create a safe and engaging space for writers at all stages of the writing process, and we aim to provide the creative inspiration, individual attention, and intellectual environment that may not be available to them at school.

Writopia Lab works with thousands of young writers every year — in our Labs, in Title‑1 public schools, and in partnership with community based organizations around the country, as well as online. As a member of the registration team, your work will have a direct impact on how we do our work and how our kids and teens experience the joy, literacy, and critical thinking that are core to our mission.

You will have the support of our amazing registration team who will work closely with you in the first weeks as you learn our registration methods.

If you are a resourceful team player who is great at following up on issues, interacting with new and returning clients, and managing schedules, this job may be for you. You are someone who enjoys collaboration with a team, who is able to work well with the team, and who values the members’ input. You know that communication is key and how you deliver a message is as important as the message, whether you’re answering questions from families or kids, trouble‑shooting issues with the team, or communicating with the staff.

Keeping track of details and resolving issues are high priorities to you and you’re able to follow through until an issue is resolved. You want to do the best job possible for yourself and the team.

• Communicate with clients via email and phone regarding scheduling, payment, and other customer service‑related needs
• Assist with managing enrollment for all summer and school‑year programs
• Update Google calendars and online schedules
• Become an expert user of Writopia Lab'sinternal registration system, including CRM and Google Sheets
• Troubleshoot common tech issues with clients over the phone or via email
• Lead check‑in and check‑out for kids and families when they arrive and depart for workshops
• Listen to families’ concerns, issues, and questions;
  Identify and assess families’ needs
• Provide accurate, timely, and complete information
• Handle complaints professionally, efficiently, and in a manner that strives to preserve the family relationship and while maintaining a positive attitude and calm demeanor
• Refer complaints, issues, and questions to managers when necessary
• Liaise with instructors about participant attendance, absences, and rosters
• Follow communication procedures, guidelines, and policies

• Knowledge of GSuite, Google Calendar, Google Sheets, and Google Documents.
• Experience working with a database preferred
• Enthusiasm for spreadsheets and willingness to learn new tools and platforms
• Comfort interacting with children ages 4‑18 and families with kindness and patience
• Customer service and administrative experience preferred
• Comfort making and answering phone calls
• Excellent written and verbal communication
• Excellent attention to detail
• Commitment to Writopia Lab’s mission of promoting youth creativity and literacy
• Ability to work well within a team environment
• U.S. work authorization

Location:

Writopia Lab on the Upper West Side

Schedule:

Generally 8:45 AM - 5:15 PM Monday to Friday from approximately May 28, 2026 to August 28, 2026

Hourly Pay: $25.00

If you are excited by the idea of joining a community of writers and helping children and teens learn to strengthen their writing skills, please apply! Don’t forget to attach your resume, cover letter, and answer the question “Why do you want to work at Writopia?” Please do not submit cover letters or other application materials generated by AI.

To find out more information regarding who we are and what we do here at Writopia Lab, please visit our website topialab.org.

As of January 1, 2025 we prefer candidates to be fully vaccinated against COVID‑19 including at least one booster, but documentation will not be required.

Writopia Lab uses E‑Verify to confirm the eligibility of their employees to work in the United States.

Writopia Lab is an Equal Opportunity Employer. Writopia Lab does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or on any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

No phone calls or drop ins, please.