Technical Writer

Location: New York

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math.

All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit

Amplify's Training & Enablement team is a unit within the company's Go To Market function, focused on providing product communications, documentation, training, and resource management to support customer-facing teams. We are seeking an experienced Technical Writer to join our Documentation team and create/edit engaging educator-oriented help materials. In this role, you'll work with cross-functional teams to create new help articles, copy edit materials created by our product and support teams, and demonstrate your expertise with content management and development tools.

The right candidate may also have an opportunity to work with systems that incorporate HTML and CSS development, or take on related projects to support the broader goals of the Training & Enablement team.

Essential Responsibilities
:

• Learn how Amplify's suite of educational products function to provide educators with tools for rostering, curriculum, assessment, and reporting
• Use content development programs (e.g., Salesforce Knowledge, Google Docs, Adobe Creative Cloud) to create materials that teach educators how to use our software
• Format and edit documents to promote clarity, accuracy, and Amplify style; manage document life cycles efficiently and accurately, maintaining multiple versions as necessary
• Create, edit, and manage graphics/screen shots (including alt text) for help materials
• Tailor content for specific audiences with differing levels of technical sophistication, including teachers, systems administrators, and students
• Work with source control systems, developers, and Quality Assurance (QA) to ensure proper integration
• Meet regularly with Amplify stakeholders to discuss project workflows, ensure correct grammar in designs and specifications, and promote consistency through product communications

Required Qualifications:

• Bachelor's degree with a concentration in English, Journalism, or Communications
• 2+ years developing end-user documentation in a professional setting OR commensurate classroom/Ed Tech experience with proven writing skills (candidates are expected to provide writing samples)
• 2+ years of experience with content management systems such as Salesforce Knowledge, Intercom, or Wordpress
• 1+ years of experience with Adobe Creative Cloud (InDesign, Acrobat, Photoshop)
• 1+ years of experience with productivity tools such as Slack, the G Suite, Figma, Notion, git/Git Hub and Jira
• Proficiency on Mac OS or Windows computers/laptops and iPad OS or Chrome devices
• Ability to travel 5-10% of the time

Preferred Qualifications:

• Classroom teaching experience, or an understanding of the challenges faced by Literacy and STEM educators
• Experience with HTML and CSS
• Experience with remote corporate culture
• Familiarity with Amplify's suite of products and services
• Familiarity with Adobe Robohelp, Madcap Flare, or similar online help authoring tools
• Meticulous attention to detail, commitment to producing quality products, and the ability to set and meet tight deadlines
• Excellent organizational skills along with the ability to work independently and as part of a team in a dynamic, cross-functional environment.
• A passion for education, with a strong interest in enhancing industry and product knowledge through self-study and internal training sessions

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development…