Print Fulfillment Specialist

Aquent is thrilled to partner with a leading organization dedicated to delivering exceptional creative solutions and driving innovation. We’re seeking a dynamic and highly skilled individual to join their team and play a pivotal role in ensuring the flawless execution of print production. This is an exciting opportunity to make a tangible impact, bringing creative visions to life through expert print management and meticulous quality control, directly influencing client satisfaction and project success.

As a key contributor, you will be at the heart of delivering high-quality print materials that support critical initiatives and client engagements. Your expertise will not only ensure timely and precise production but also optimize workflows, manage vendor relationships, and uphold the highest standards of quality. You’ll be instrumental in bridging the gap between creative concepts and tangible deliverables, directly influencing client satisfaction and project success.

This role offers opportunities to lead projects, innovate solutions, and collaborate closely with creative teams and clients, contributing directly to the company’s reputation for excellence.

This role is onsite in our client’s NYC office 5 days per week.

• Lead the daily workflow and ensure on-time delivery of print projects across multiple sites.
• Proactively monitor the workflow management system, assessing utilization targets, capabilities, and capacity to optimize resource allocation.
• Strategically outsource print work to balance in-house volume, cultivating and maintaining strong vendor relationships, including timely invoice processing.
• Perform preflight checks on files using PDF editing software to ensure they are print-ready.
• Execute large, complex, and urgent print projects, adeptly managing multiple tasks within tight deadlines.
• Generate comprehensive print reports and provide status updates to leadership on staffing and work volume.
• Implement and monitor rigorous quality control processes, ensuring all projects undergo thorough checks before client delivery to guarantee timely, high-quality outcomes.
• Serve as the primary point of contact for creative teams and clients, providing status updates, resolving service delivery issues, conducting debrief sessions, and keeping management informed.
• Maintain an organized digital environment by deleting outdated print and finishing files from the centralized system.
• Manage all phases of print projects, including providing cost estimates, ensuring exceptional customer service, meticulous documentation within the workflow management system, and effective communication throughout.

• High School diploma or equivalent.
• Six or more years of hands-on print experience, specifically managing high-profile and complex print projects.
• Two years of project coordination experience, demonstrating sound judgment in evaluating and scheduling key project resources for complex initiatives.
• Proven experience leading teams to consistently exceed customer expectations and meet critical deadlines.
• Advanced proficiency with a wide range of print equipment, including copiers, printers, binding equipment, cutters, and staplers.
• Exceptional communication, interpersonal, information gathering, customer service, and teamwork skills.
• Proficiency in standard office applications (e.g., word processing, spreadsheets, presentations) and PDF editing software to create and adjust print-ready files.
• Experience utilizing workflow tracking software to document project assignments, comments, and expenses.
• Demonstrated ability to work with speed and accuracy, effectively managing a high volume of work, including both large-scale projects and urgent requests.
• Capacity to work autonomously and take the lead on print projects from inception to completion.
• Physical ability to perform job duties requiring frequent standing, moving, and lifting of materials.

• A college degree or associate’s degree.
• Knowledge of professional desktop publishing software.

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