Content analyst

As a Content analyst, you'll be the driving force behind maintaining the highest quality content generated by our features and models. Collaborating closely with our AI/NLP, product, and solutions engineering teams, you'll bring your editorial expertise and customer-centric thinking to the forefront.

We’ll rely on your editorial mindset and customer-centric thinking to make sure we’re delivering content at an enterprise-level of quality.

You’ll be reporting to our Manager, Content analysis.

• Put on your editorial and copywriting hats – deeply understand our customer’s needs and priorities, and apply that customer-centric thinking when reviewing model outputs
• Provide a thorough analysis of model and feature outputs to help us improve quality
• Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production
• Clearly communicate your findings to various stakeholders, including AI/NLP, product, and solutions engineering
• As needed, produce reports and statistical analysis to summarize your findings in a digestible format
• Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers
• Help us build up and scale our content QA processes and capabilities

• 2+ years working in a content review, copywriting, or editorial capacity
• A deep love for words, language, and writing
• Has knowledge of editorial processes or experience working with content marketing, technical writing, or UX writing
• Has an interest in AI and NLP technologies, including large language models (LLMs)
• Can think strategically but loves to get into the details of the product and how it works
• Has technical curiosity to ask engineers and product good questions about architecture, flows, business logic, etc.
• Not afraid to speak their mind while contributing to a culture of openness and frank talk