Engagement Specialist

Overview

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $44,545.00 – $51,227.00. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment.

In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. ACS’ Nicholas Scoppetta Children’s Center (NSCC) is a 24-hour shift-based operation providing services for New York City’s highly vulnerable population of abused and/or neglected children who have been removed from their parents/caregivers. On average, the Children’s Center serves approximately 2,500 unique children entering or re-entering the foster care system as they await transition to return home, stay with kin, or placement in longer-term foster care settings.

The Intake Unit is responsible for ensuring that children arriving at the Children’s Center are received and oriented in a welcoming and warm manner. The role of Greeters/Engagement Specialist are critical to providing a welcoming environment to the children. Engagement Specialist-Greeters are expected to follow the trauma informed model of care as they are engaging children arriving at the Children’s Center.

In addition to orienting and engaging children as they arrive at the Children’s Center, greeters are also receiving and inventorying youth items that will need to be vouchered and stored for safety purposes. Engagement Specialists then ensures that children are transitioned to the assigned living/program spaces. Further helping to engage youth as they transition from the Children’s Center to foster care facilities.

The duties and responsibilities of the Engagement Specialists will include but will not be limited to: