Strategic Operations Intern

TADA (which means  Let’s Ride  in Korean) is a Singapore based ride-hailing platform that has disrupted the Southeast Asian market since its launch in 2018. Unlike traditional giants like Uber or Lyft, TADA operates on a zero-commission model. Instead of taking a large percentage of every fare (often 20% or more), TADA charges drivers a small, fixed platform fee. This ensures that drivers retain more of their hard earned income and riders enjoy more competitive, transparent pricing.

Powered by MVL’s blockchain, TADA creates a  fairness-first  ecosystem. By recording ride data securely and transparently, the platform incentivises safe driving and high service quality through a token-based rewards system. Having already captured significant market share in Singapore, Cambodia, Vietnam, Thailand, and Hong Kong, TADA is now bringing its blockchain-backed, driver-centric model to the West, with New York City serving as the cornerstone of its North American expansion.

TADA is seeking a high-caliber Strategic Operations Intern to act as a force multiplier for our leadership team. This role is designed for a candidate with a background in high-intensity environments who can bridge the gap between complex data and real-world execution. You will not just monitor the market; you will be expected to find efficiencies, model growth scenarios, and lead initiatives that directly impact TADA’s market launch in New York.

This internship is structured as a high-impact, meritocratic opportunity. Outstanding performance may lead to a full-time offer within the New York Launch Team or broader TADA organization, subject to business needs and demonstrated capability.

• Unit Economics Modeling: Analyze and optimize the  Cost per Acquisition  (CPA) and  Lifetime Value  (LTV) for both drivers and riders.
• Competitive Intelligence: Conduct rigorous benchmarking against competitors (pricing, incentive structures, and feature parity) to inform TADA’s tactical pivots.
• Financial Impact Assessment: Build models to forecast the ROI of operational changes before they are rolled out.

• Advanced Analytics: Use SQL and data visualization tools to identify  blind spots  in the marketplace (e.g., specific times or zones with high cancellation rates).
• Incentive Design: Work with the performance team to design, simulate, and launch driver incentive programs that maximize supply during peak demand.
• Process Engineering: Identify manual operational bottlenecks and design automated workflows to streamline driver onboarding or support.

• Growth Experiments: Partner with Marketing to run A/B tests on user promotions and driver engagement campaigns.
• Lifecycle Management: Develop data-driven strategies to  resurrect  churned users and improve retention cohorts.

• Product Feedback Loop: Act as the  voice of the market,  translating operational pain points into technical requirements for the Product team.
• Stakeholder Management: Prepare executive-level briefings and performance reports for regional leadership.
• Pioneering Launch Excellence: Serve as a core member of the NYC founding team, working directly with the Launch Lead and Global Leadership to build the New York business from  zero-to-one . This is a high-visibility role requiring a  founder’s mindset  to take on cross-functional responsibilities—ranging from market entry strategy to on-the-ground operational execution—ensuring a seamless and high-impact launch in the world's most competitive ride-hailing market.

• Professional Pedigree: Previous internship or full-time experience in Management Consulting, Investment Banking, or a high-growth Tech Startup is highly preferred.
• Technical Toolkit: Expert-level Excel/Google Sheets (complex modeling). Proficiency in SQL is required; experience with Python is a strong plus.
• Strategic Mindset: Ability to see beyond the  what  of the data to the  why  and  so what.
• Ownership: A  no task too small, no challenge too big …