Director of Business Operations

Director of Business Operations

About the Role:

The Director of Business Operations is the architect of the Enterprise commercial engine. This role is responsible for the design, implementation, and optimization of the systems, data, and processes that drive the post-sale customer lifecycle. You will bridge the gap between Sales, Finance, and Product to ensure that our enterprise solutions leveraging Dow Jones’ trusted journalism and data are delivered, measured, and expanded with maximum efficiency.

• Operational Infrastructure: Architecting the Salesforce roadmap and tech-stack enhancements to automate the lead-to-fulfillment lifecycle.
• Financial & Strategic Reporting: Partnering with Finance to deliver unified reporting on ARR, NRR, and forecasting accuracy for the enterprise business.
• Data & Analytics Strategy: Leading the build-out of a centralized analytics suite, including the development of predictive Client Health Scores.
• Engagement Frameworks: Designing data-driven engagement models that trigger proactive outreach based on user consumption and behavioral patterns.
• Performance Governance: Establishing and monitoring the core Customer Success KPI framework (Time-to-Value, Activation Rates, and Retention) to drive accountability.
• Fulfillment & Technical Oversight: Overseeing the end-to-end technical implementation and fulfillment process to ensure seamless client onboarding.

• Experience: 15+ years in Sales Operations, Revenue Operations (Rev Ops), or Business Operations within a SaaS or Media Enterprise environment.
• Technical Mastery: Expert-level knowledge of Salesforce (SFDC) architecture and data visualization tools (e.g., Tableau, Power
  
  BI).
• Analytical Mindset: Proven ability to translate complex data sets into actionable business insights and financial forecasts.
• Collaboration: Demonstrated success in partnering with Finance, Sales, and Product teams to align on a unified growth strategy.

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

Reasonable accommodation:
Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.

If you need assistance or accommodation in completing your application, due to a disability, email us at ta Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.