Client Success Manager

Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission‑free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including Contra for Companies
, Contra Ads Network
, and Creative Human Data for AI labs and creative‑tool companies.

We've raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures - and we're just getting started.

• You’ve spent a few years in a client‑facing startup role (partnerships, account management, customer success, or sales).
• You’re comfortable owning partner calls end‑to‑end: onboarding, check‑ins, problem‑solving, and expansion/upsell conversations.
• You’re proactive and take ownership from day one - you don’t wait for direction, you make things happen.
• You’re highly organized and able to manage a high volume of partners and priorities at once.
• You’re relationship‑driven and know how to build trust with senior roles at partner companies.
• You’re creative in finding new ways to drive partner success and growth.
• You’re data‑minded and use insights to identify expansion and upsell opportunities.
• You think in systems - building repeatable, scalable processes excites you.
• You care deeply about quality and the partner experience, balancing efficiency with a human touch.

• Activate new partners
  :
  Own onboarding from sales handoff, setting partners up for success from day one.
• Lead partner calls
  :
  Confidently run partner calls with clear agendas, tailored slides, and high energy.
• Expansion
  :
  Identify creative opportunities to deepen and expand partner engagement with Contra.
• Upsell
  :
  Grow existing partners to $100K-$500k/year through strategic expansion and upsell.
• Support
  :
  Manage partners proactively, responding quickly and resolving issues efficiently.
• Scale
  :
  Build repeatable systems and processes to support partner growth at scale.
• Organization
  :
  Stay highly organized to manage a large volume of partners and priorities.
• Human touch
  :
  Keep all outreach personalized, whether written, video, or live.

• 3+ years in partnerships, account management, customer success, or sales ops (startup experience a big plus).
• Experience leading client calls and owning external relationships.
• Ability to build relationships with leadership teams.
• A strategic, relationship‑driven mindset with strong sales acumen and a passion for building impactful partnerships.
• Passion for fast‑paced startup environments and energized by change.

• Based in NYC, USA
• In office (Brooklyn) 5 days per week

• Base: $100,000-$120,000
• Commission
• 401k Matching
• We will provide you with a company laptop on your start date

• Intro Call with Recruiting Team (20 minutes)
• Interview with Hiring Manager (40 minutes)
• Paid Presentation + Case Study (45 minutes)

Note:

Contra communicates with applicants through  domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers.