Enterprise Account Manager

About Mirror Web

Mirror Web is an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse. Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators who didn't lower the bar. The result is simple: teams are drowning in data but starving for signal.

• Legacy archiving & supervision platforms (manual, queue-based, connector-centric, brittle, slow to adapt)
• Point AI compliance tools (narrow, opaque, hard to defend in audits)
• DIY + services-heavy approaches (stitched-together systems and spreadsheets that don't scale)

Mirror Web was built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept.

Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes.

At Mirror Web, roles aren't about shipping tasks. They're about building a platform that compliance leaders can stand behind in audits and regulatory scrutiny, while helping them modernize without increasing risk. In this role, you will own expansion revenue across Mirror Web's most strategic enterprise accounts—orchestrating complex multi-product deals, executive relationships, and multi-year growth strategies that prove supervision platforms can scale alongside our customers' ambitions.

You'll help Mirror Web scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.

• $1M+ in closed expansion revenue across your enterprise portfolio through multi-product upsells, whitespace capture, and strategic contract expansions
• Executive sponsorship models established at 80%+ of named accounts with documented stakeholder maps, commercial history, and multi-year growth roadmaps
• Renewal rate excellence (95%+ gross retention) on enterprise accounts through proactive risk identification, executive engagement, and multi-year deal structuring

As Enterprise Account Manager, you'll own the commercial growth and strategic expansion of Mirror Web's largest, most complex financial services accounts. You'll operate with high autonomy—building executive relationships, orchestrating cross-functional deal teams, and driving multi-year expansion strategies that require navigating procurement, compliance, IT, and C‑suite stakeholders. Most of your time will be spent in strategic account planning, executive engagement, commercial negotiation, and cross-functional orchestration to unlock whitespace and drive predictable expansion revenue.

• Own expansion revenue and enterprise account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes.
• Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here.
• Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos.
• Operate with a "signal over noise" mindset - prioritize what moves the business and customers forward.
• Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes (depending on role).
• Communicate clearly and close loops - especially across a distributed team (Austin ↔ Manchester).
• Contribute to a culture of ownership: when something breaks, we fix it.
• Own expansion revenue across enterprise portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers.
• Build and maintain executive-level relationships with C‑suite decision-makers, economic buyers, and procurement - develop comprehensive account plans with multi‑year growth strategies and executive sponsorship models.
• Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product,…