Assistant Amenity Manager

This job location is in Bushwick Brooklyn. Full-time, Mid-shifts and Evening shifts, Sunday-Thursday. Pay rate of $20-25 per hour, depending on experience.

To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role.

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset
• Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence
• Ensure all health and safety procedures are adhered to according to law
• Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property
• Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app
• Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services
• Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement
• Assist in planning and executing programming and events
• Provide reports regarding app usage, customer engagement, and attendance at facilities and events
• Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales
• May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences
• Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs

• Interacting with people
• Getting things done
• Negotiating with and managing people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
• Customer service and proactive hospitality
• Promoting services and partnerships
• Creating and managing budgets
• Noticing the little details and taking action to improve
• Using sound judgement to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling phone calls and emails in a professional and efficient manner
• Building relationships with and coaching team members to maintain smooth operations

• A college degree or higher qualification, or equivalent experience
• Prior work experience in the fitness or hotel industry
• Be able to obtain CPR and First Aid certification within three months of employment
• Prior experience in people and schedule management strongly preferred
• A great sense of humor and sense of fun

• Prior experience overseeing and working events
• Familiar with property manager software
• Lifeguard, fitness, pool, or hotel-related certification
• Additional language skills