Director of Client Development

About Med Comms Experts And Nex Gen

At Med Comms Experts and Nex Gen, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

Reports to:

Chief Strategy Officer

Location:

United States or Canada

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

By combining scientific depth with human-centered storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

The Director of Client Development & Growth will be responsible for driving new business growth by identifying, pursuing, and securing new client partnerships (“new logos”) across the pharmaceutical and biotechnology industry.

This role is ideal for a proactive, strategic, and consultative sales leader with a strong understanding of medical communications, scientific engagement, and commercialization services. The Director will focus on building relationships with key decision-makers in Medical Affairs, Commercial, and Clinical teams to expand the agency’s portfolio of clients and deliver sustained revenue growth.

• Strategically identify, target, and cultivate relationships with new pharmaceutical and biotech clients to drive new logo acquisition within a specific territory of assigned key accounts.
• Develop and execute a strategic business development plan aligned with company growth objectives.
• Build and maintain a robust sales pipeline from lead generation to deal closure, ensuring quarterly and annual targets are met or exceeded.
• Conduct prospecting outreach (via networking, conferences, digital channels, and referrals) to identify new opportunities.
• Represent the company at key industry conferences, congresses, and networking events to elevate brand visibility.
• Lead client pitch meetings, presentations, and RFP responses in collaboration with scientific, creative, and operations teams.
• Negotiate and close new contracts while ensuring alignment with profitability and delivery expectations.
• Collaborate with internal leads (Scientific, Creative, Operations, and Digital) to ensure account strategies align with client goals and delivery capacity.
• Identify and capture cross-service opportunities across the agency’s core service offerings.

• Partner with the Client Partnership team to ensure smooth, structured handovers of new accounts to set each new client up for success.
• Stay engaged with clients early post-close to establish strong strategic foundations and accelerate growth.
• Define and track success metrics for account activation, onboarding, and early performance.

• Ensure the consistent use of CRM and project systems (e.g., Apollo, Salesforce, Kantata) for visibility and forecasting.
• Partner cross-functionally with Medical Strategy, Scientific Services, Account Management, and Marketing teams to develop compelling proposals and campaigns.
• Promote a culture of partnership — both internally and externally — built on trust, transparency, and shared success.

• Oversee revenue forecasting, pipeline health, and sales cycles across all key accounts.
• Collaborate with Finance and Operations to manage profitability, pricing strategies, and resource allocation.
• Drive continuous improvement through scalable processes, best practices, and reporting frameworks.
• Understand client business challenges, pipelines, and therapeutic focus areas to position the agency’s solutions effectively.
• Serve as a trusted partner to clients, offering tailored strategies for medical communications, scientific engagement, and market education.
• Work closely with internal leadership to refine service offerings, ensuring they align with evolving market and client needs.
• Monitor industry trends, competitor activities, and market shifts to anticipate client needs and…