Client Success Manager, Specialty Retail

We are Rokt, a hyper‑growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real‑time relevance in the moment that matters most. Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10‑50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well‑defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt'stars constantly strive to raise the bar, pushing the envelope of what is possible.

Target total compensation ranges from $128,000 - $165,000, including a fixed annual salary of $100,000 - $110,000, an employee equity plan grant, and world‑class benefits.

As a Client Success Manager in New York, you will own a portfolio of specialty retailers and act as the "quarterback" across Rokt-building durable executive relationships, driving measurable revenue growth, and expanding multi‑product adoption. You'll combine consultative account leadership with strong operational rigor, using data and AI‑enabled insights to identify expansion opportunities, accelerate time‑to‑value, and scale repeatable best practices across your book of business.

• Own and grow a portfolio of specialty retail client relationships, delivering measurable outcomes across revenue expansion, retention, and multi‑product adoption.
• Serve as the single‑threaded owner for post‑launch success in your accounts: driving clear plans, tight execution, and accountable follow‑through across internal partners (e.g., BD, Ops, Product, RPD).
• Build and maintain senior stakeholder relationships, translating client priorities into Joint Business Plans and crisp, measurable next steps.
• Use data and AI‑enabled analysis to segment your book, identify whitespace, prioritize the "highest leverage" expansion paths, and proactively surface risks and opportunities early.
• Create scalable playbooks and repeatable operating rhythms (cadences, QBRs, adoption frameworks) that improve portfolio performance and can be reused across the wider specialty retail pod.

• 5+ years of experience in Customer Success / Account Management / Client Partnerships (ideally in SaaS, ecommerce, marketplace, martech/adtech, or similar consultative environments).
• Proven track record growing accounts through cross‑sell / upsell and multi‑solution adoption (not just relationship management).
• Strong executive communication skills: able to clearly articulate strategy, value, and tradeoffs in writing and live discussions.
• Highly autonomous operator with strong project ownership: you can run complex, cross‑functional work streams end‑to‑end and make data‑backed decisions in real time.
• Comfortable using analytics and AI tools to accelerate account planning, performance tracking, customer segmentation, and operational workflows.

As a mission‑driven, hyper‑growth community of curious explorers, our ambition is to unlock real‑time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas.

We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

We leverage best‑in‑class technology and market‑leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their…