Executive Director, Card Acquisition Shopping Product

Job Description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future of Card digital acquisition shopping experiences with your strategic vision and influence.

As a Product Director in Card Acquisition Product, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams to create groundbreaking solutions that address customer needs. This role entails managing a team of product managers and working with technology, design, research, data and analytics partners to deliver best‑in‑class digital shopping acquisition experiences that span multiple primary channels and assets for the Card line of business.

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Drive and manage multiple stakeholder partnerships end‑to‑end from ideation and value story through refinement and design and delivery and progress of wins and post‑mortem learnings
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Provide direction, energy, and momentum to a driven team of product managers

• 10+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

• Passionate about digital customer experiences, with specific focus in the acquisition space enabling customers with seamless experiences
• Proven knowledge of the Credit Card space
• Digital enthusiast and first tech adopters

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our…