Relationship Management

Manager, Relationship Support - The Orchard

United States, New York, New York

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide and servicing top global independent artists and labels. With cutting‑edge operations and an unparalleled global team, The Orchard partners with clients to provide full‑scale solutions across a variety of verticals. Championed by an exceptional community of music lovers and experts, The Orchard empowers creators to grow and evolve in the dynamic, global industry.

The Orchard focuses on providing a comfortable, social, and engaging environment to encourage productivity and creativity.

We are seeking a Manager, Relationship Support candidate to play a key role in the global development of our label and artist roster. Reporting into the Relationship Management Lead based in New York City, this role will work across key markets domestically and internationally, coordinating and managing tasks for artist and label campaigns, offering vital sales support, and overseeing the evaluation of services.

You will also ensure campaign effectiveness by tracking sales and budgets, collecting key assets and materials, and assisting with critical day‑to‑day responsibilities across the team. The ideal candidate will have a strong understanding of how to work cross‑functionally between departments and within diverse systems globally – with a concentration in markets across Asia. They are capable of handling multiple tasks efficiently.

• Office‑first role, in office 4 days a week
• Campaign Tracking: Monitor the progress of ongoing campaigns, alongside the team Relationship Manager, ensuring timelines, budgets, and deliverables are met.
• Budget Management: Track campaign budgets, ensuring all expenses are accounted for and aligned with the allocated budget.
• Optimization & Audits: Conduct campaign evaluations identifying areas for improvement, ensure services are being optimized, and processes across teams are working effectively.
• Project Management: Drive and develop project plans, key deliverables, KPIs for assigned campaigns and work strategically across teams in the US and key international markets to bring forward opportunities for labels and artists.
• Release Campaign Oversight: Work closely with the Relationship Manager in ensuring critical new releases information is shared to the appropriate teams and in the appropriate formats.
• Campaign Asset Management: Gather and organize key assets and materials for a campaign, such as press materials, images, one‑sheets, and lyrics, ensuring everything is current and easily accessible for the teams.
• Campaign Performance Tracking: Keep track of campaign performance across sales and other services deployed to ensure goals and objectives are being met.
• Competitive Analysis: Assist with gathering insights and conducting competitive analysis to inform strategic decisions.
• Report Generation: Assist in running reports for internal and or external needs, ensuring accuracy and timeliness.
• Label Onboarding: Provide assistance to the Solutions team with new label training, ensuring a smooth onboarding experience.
• Product Engagement: Lead in driving Clients’ adoption of The Orchard’s products and tools as well as driving adoption of new features contained therein.
• Office Visits & Meetings: Help coordinate office visits and in‑person meetings with internal teams and external partners as necessary.

• Minimum of 3 years in the music industry, or a similar field, with previous experience working collaboratively across various teams and departments, pulling reports, and navigating through various systems. A background in music distribution is preferred.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Fluent in Korean, Japanese or Spanish language is preferred
• Excellent communication skills and the ability to work collaboratively across teams.
• High attention to detail and the ability to maintain accurate records.
• Ability to work efficiently in a fast‑paced environment and handle various operational tasks.
• Familiarity with competitive analysis techniques and…