Operations Manager - Fintech

Operations Manager – Fin Tech / Professional Services

Location: New York City, NY

Compensation: $130000 – $150000 / Year + Equity

Job Type: Full-Time | Exempt

Work Environment: Hybrid – NYC

Benefits: Health, Medical, 401K, Long/Short term disability

Sponsorship: Not available

A high-growth Fin Tech SaaS company is seeking an Operations Manager to build and scale the operational backbone of a rapidly growing professional services organization.

This is not an administrative role. This is a builder role.

The company is scaling quickly and needs an operator who can design and optimize systems that support client delivery, internal execution, and financial rigor — without introducing unnecessary bureaucracy. You’ll work closely with leadership to ensure operational clarity, predictable delivery, and scalable infrastructure as the organization grows.

If you thrive in fast-paced, high-accountability environments where structure must enable speed — not slow it down — this role is built for you.

• Build and scale operational infrastructure supporting a growing professional services function
• Improve workflow efficiency across delivery, finance, and internal coordination
• Implement automation and tooling to reduce manual processes
• Develop reporting frameworks to track utilization, margin, and performance metrics
• Drive operational rigor across client onboarding, billing, and service execution
• Partner with leadership to improve forecasting, capacity planning, and resource allocation
• Establish clear, trusted communication channels across teams
• Prepare the operations function to scale, including mentoring or managing future team members

• 5+ years in operations, business operations, or professional services operations within a high-growth environment
• Experience building and optimizing internal systems while the company is scaling
• Strong financial and operational acumen (forecasting, utilization, margin tracking, KPI reporting)
• Ability to communicate effectively with executives and cross-functional teams
• Experience improving process efficiency without adding unnecessary complexity

• Experience in Fin Tech, SaaS, or technology-enabled services
• Background supporting client-facing delivery teams
• Demonstrated ability to implement automation or workflow optimization tools
• Experience managing operational compliance and financial controls
• Experience mentoring or leading small teams

• Operators who prioritize clarity, accountability, and execution
• Builders comfortable working in ambiguity
• Leaders who remove friction rather than add process
• Individuals with strong business judgment and a bias toward action
• Professionals who balance operational rigor with entrepreneurial flexibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.