Supplier Customer Success Manager

Who We Are

City Hive is transforming commerce in the American beverage alcohol industry by powering a vertically integrated platform that connects retailers, distributors, and suppliers – simplifying technical complexity, unifying data, and unlocking measurable revenue lift for every tier.

Become the most trusted tech partner for every supplier in the American beverage alcohol industry – delivering fast activation, deep adoption, and measurable revenue lift across their entire portfolio.

In this role, you will work directly with industry-leading brands – including Tito’s, Bacardi, Jack Daniel’s, and many others – to implement City Hive’s suite of supplier solutions, such as:

• Product Information Management & digital shelf enhancements
• Data & analytics
• Direct-to-Consumer eCommerce
• Omnichannel B2B2C advertising

You will educate brand owners on City Hive’s capabilities, elevate their trade and consumer presence across our expansive network, and collaborate cross-functionally to improve the supplier experience, ensure positive ROI, identify gaps and opportunities, recommend product enhancements, and evaluate KPIs to drive data‑backed recommendations. As part of the Customer Success team, you will introduce platform features, opportunities, and upgrades – creating communications that educate, engage, and grow supplier accounts.

• 3–5+ years in Customer Success, Account Management, or digital marketing at a SaaS or eCommerce company
• Strong analytical skills with ability to read dashboards, interpret data, and communicate insights
• Experience managing onboarding, activation, or implementation workflows for clients
• High technical aptitude with comfort learning new software, tools, and integrations
• Proficiency with CRM and standard reporting tools
• Ability to present confidently to senior stakeholders (brand managers, founders, executives)
• Familiarity with suppliers, distributors, agencies, or the beverage alcohol industry is a plus – not a requirement

• Reporting to the Director of Supplier Partnerships, you’ll collaborate closely with Product & Engineering, Integrations, Customer Support, and Sales

• Operate with extreme ownership, taking responsibility for outcomes – not tasks
• Thrive in a fast‑moving, entrepreneurial environment where results are the measure
• Are an excellent communicator with high EQ
• Are resourceful, independent, and comfortable with ambiguity
• Are highly analytical with strong data and reporting skills
• Bring urgency, follow‑through, and a consistent bias for action

• Time-to-Go-Live – how fast we get suppliers from signed to live
• Activation Rate – how much of the purchased scope is fully implemented and active
• Product Engagement Score – whether suppliers are using the platform or just paying for it
• Net Revenue Retention – how much revenue we retain and expand within the existing base

If you’re hungry to grow – this is your shot. Our Supplier division is the youngest yet fastest‑growing business within City Hive, with bespoke solutions for every tier of the alcohol industry, all powered by a single, vertically integrated platform. Our goal is to 10x supplier revenue over the next 18 months.

New York City – we highly value in‑person collaboration and require a minimum of 4 days per week in our office.

Base Salary: $80K–$120K (range is inclusive of multiple levels; final salary will depend on experience, skills, and expertise).

• Bonus:
  Uncapped – quarterly performance‑based bonuses designed to reward results. High performers are expected to earn total annual compensation equal to 1.5x–2x base.
• Equity:
  Stock options included.

To apply, please submit your resume and a cover letter detailing your relevant experience and how you meet the qualifications outlined above.

City Hive is a dynamic and rapidly growing SaaS company revolutionizing commerce by simplifying technical complexity. We serve thousands of customers nationwide and are expanding both vertically within our primary industry and horizontally into new sectors. We embrace an impact management approach where individuals can make significant technical contributions across our product ecosystem, transforming retail, distribution, and production value chains for businesses of all sizes.