Client Success Manager

Position: Client Success Manager, Incentives
Location: New York

* Work closely with internal sales team on client digital promotions strategies, ongoing contract management, contract renewal and expansion opportunities
* Develop recommendations and execute promotional programs that align with overall client KPIs and/or individual campaign goals
* must be able to articulate and defend strategy
* Create compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication of data-driven recommendations
* Establish and develop trusted, long term relationships with assigned client(s)
* Develop holistic view of clients’ business including in-depth knowledge of marketing plans, objectives, strategies, and challenges
* Manage internal and external communications, garnering support and getting appropriate buy-in across teams
* Work with multiple departments at Inmar and the client (e.g., Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute digital campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues
* Performs other duties as assigned
* Complies with all policies and standards
* Bachelors in business, marketing, communications or a related field required
* 5-8 years  of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required
* Experience in data-driven strategic planning and data sources and visualization tools
* Experience with position marketing or digital media, preferred
* Experience with CPG manufacturers or Retailers, a plus
* Demonstrated experience in expanding business relationships in a highly competitive environment; ability to sell across products and a variety of different solutions; ability to discern the solution that is best for the customer and the value range they are willing to pay
* Good decision making, knowing when to leverage additional resources to move deals past obstacles
* Proficient with
* Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports
* Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s); must thrive in a fast-paced, dynamic atmosphere
* Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
* Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
* Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
* Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
* Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
* Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
* ** Medical, Dental, and Vision insurance**
* ** Basic and Supplemental Life Insurance options**
* ** 401(k) retirement plans with company match**
* ** Health Spending Accounts (HSA/FSA)**
* ** Flexible time off and 11 paid holidays**
* ** Family-building benefits, including Maternity, Adoption, and Parental Leave**
* ** Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning**
* ** Wellness and Mental Health counseling services**
* ** Concierge and work/life support resources**
* ** Adoption Assistance Reimbursement**
* ** Perks and…