Head of Operations

New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, we deliver everyday luxury with a nostalgic spin on travel and leisure.

We’re looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You’ll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you’ll need to balance strategic planning with tactical execution.

• Cross-Functional Operations Leadership
  • Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams
  • Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness
• Fulfillment & Logistics
  • Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue resolution
  • Manage inbound logistics, receiving coordination, and PO uploads
  • Lead weekly operational reviews and monthly invoice reconciliation
  • Partner with freight forwarders on product splits, routing, and international shipments
  • Be willing to roll up sleeves during peak periods or critical issues (warehouse visits, hands‑on problem‑solving)
  • Ensure 3PL adherence to packaging and quality standards
  • Coordinate QC procedures with Product Development team
• Inventory & Planning
  • Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy
  • Own launch management: coordinate inventory uploads, SKU setups, and system readiness for new releases
  • Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers)
  • Coordinate inventory movement, donations, and office stock management
  • Partner with Planning to support purchasing decisions and minimize stockouts
• Customer Experience
  • Support the operational excellence of our CX team
  • Establish KPIs and reporting to track performance and identify opportunities
  • Post-Purchase Operations:
    Own shipping settings, fulfillment speed communications, order tracking experience, and returns/exchanges process
  • Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI chatbots, review platforms, warranty systems

• 5–7+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands
• Proven experience managing 3PLs, customer service teams, and scaling operations through growth
• Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making
• Systems thinker who can build processes from scratch and optimize existing workflows
• Exceptional organizational skills with high attention to detail and follow-through
• Proficiency in Excel, inventory management systems, and operations tools (Shopify, Gorgias, etc.)
• Comfortable in ambiguity and startup pace; entrepreneurial mindset
• Willingness to travel and work flexible hours during peak periods