Sr. Account Director

About Knotch

Knotch is a growth‑stage technology company helping brands optimize content performance and harness AI for marketing success. We operate our platform and our newest AI‑powered service, Agent

C, to transform how marketing teams plan, adapt, and execute across digital channels.

Knotch is seeking an experienced, strategic Account Director to lead and grow relationships across our enterprise customer base. The role owns the commercial strategy for each account, drives renewals, expands product adoption, and ensures Knotch delivers against the business outcomes defined in each Account Plan.

• Own senior stakeholder relationships across a portfolio of enterprise accounts (typically 10–20).
• Establish yourself as a strategic advisor aligned to the client’s business model, content strategy, and marketing objectives.
• Build, maintain, and evolve Account Plans that define business outcomes, strategic priorities, growth pathways, and commercial timelines.
• Lead executive‑level conversations that articulate results, needs, opportunities, and partnership direction.
• Promote Knotch’s platform and solutions to deepen adoption and strengthen strategic alignment across client teams.

• Own renewals, pricing conversations, and commercial strategy for each account.
• Partner closely with Customer Success Managers, Consulting, and Product to structure agreements that support account objectives and drive long‑term growth.
• Maintain rigorous forecasting around renewals, expansions, risk, and multi‑year opportunities.

• Partner with Customer Success Managers to ensure commercial strategy reflects real‑time client needs and progress.
• Work with Strategic Consulting to align commercial components to services, content programs, and ongoing strategic work.
• Collaborate with Product leadership when roadmap initiatives influence commercial structuring or customer expectations.
• Lead internal alignment around account strategy, executive priorities, renewal posture, and expansion sequencing.

• Identify and win new business opportunities within existing accounts.
• Actively broaden stakeholder engagement and internal influence within client organizations.
• Ensure Knotch’s solutions are positioned for long‑term, multi‑stakeholder adoption across marketing, content, SEO, and analytics teams.
• Maintain a healthy, strategic, multi‑quarter pipeline across the portfolio.

• 7+ years of enterprise account management experience.
• Experience at both a SaaS company and a marketing agency.
• Success selling into Director–SVP level stakeholders and managing complex, multi‑threaded relationships.
• Quota‑carrying experience or commercial ownership within enterprise accounts.
• Strong business acumen—able to connect marketing strategies, content performance, and digital investments to measurable outcomes.
• Proficiency with AI‑powered sales, research, and productivity tools.
• Excellent communication skills; comfortable presenting to executives over Zoom and in person.
• Highly organized and able to manage multiple accounts, priorities, and work streams simultaneously.
• Strong cross‑functional instincts and comfort collaborating with Finance, Product, Customer Success, and Strategic Consulting.
• Familiarity with integrated marketing, content strategy, or analytics is a plus.
• Willingness to travel as needed for key client meetings.

• Account plans are clear, strategic, and tied to measurable business objectives.
• Commercial strategy aligns seamlessly with delivery work led by Customer Success and Strategic Consulting.
• Renewal and expansion opportunities are proactively identified, well‑forecasted, and closed on time.
• Clients view Knotch as a long‑term strategic partner and trust you as the steward of their investment.
• Internal teams are aligned on account direction, priorities, risks, and opportunities.

$200,000–$300,000 OTE USD (final OTE based on experience).

• Comprehensive medical, dental, and vision insurance eligibility.
• 401(k) plan.
• Unlimited PTO.
• 10+ company‑paid holidays.
• A daily company‑wide break, and more!

Knotch is a U.S.‑based equal opportunity employer. We commit to diversity, equity, inclusion, and belonging in all hiring and employee experience processes.