AVP, Business Transformation

Role Overview

The AVP, Enterprise Change accelerates transformation across the enterprise by identifying high-value opportunities, redesigning end-to-end processes, and deploying modern technologies—including AI—to enhance customer and employee experience, drive growth, reduce risk, and strengthen operational efficiency. This leader partners across business, operations, technology, and senior leaders including the Executive Leadership Team to shape scalable solutions and mobilize the organization toward Met Life’s New Frontier ambitions.

• Lead enterprise-wide transformation initiatives that enhance experience, digitize workflows, eliminate risk, and unlock measurable business value.
• Prioritize and curate high impact opportunities across global markets to drive scale and consistency.
• Bring an outside‑in perspective, leveraging business process reengineering, design thinking, and contemporary problem-solving techniques.
• Conduct end-to-end assessments to simplify processes, modernize experiences, and maximize automation.
• Design integrated experience, process, data, and technology solutions that apply the latest AI and emerging technologies.
• Build clear, strategic business cases—linking near-term wins with long-term wins and enterprise value.
• Develop implementation plans, sequencing, and resource models across business, operations, data, and technology.
• Define success metrics, measurement approaches, and sustainability plans to ensure lasting impact.
• Drive disciplined execution with a commercial mindset and accountability to senior leadership.
• Advise, influence, and align senior leaders across disciplines.
• Develop clear, executive-ready materials that simplify complexity and galvanize action.
• Foster cohesion across organizational silos and strengthen enterprise ways of working.
• Refine the enterprise transformation methodology and playbook, embedding best practices across markets.
• Promote a culture of speed, disciplined execution, and continuous improvement.

Experience & Expertise

• 10–15+ years leading large-scale transformation, operational excellence, process reengineering, or technology strategy, preferably in the insurance industry.
• Demonstrated success driving enterprise change with measurable business outcomes.
• Strong understanding of technology, data, AI, and emerging innovation trends.

Leadership Skills

• Strategic thinker with strong analytical and problem-solving abilities.
• Comfortable operating in ambiguity and creating clarity where none exists.
• Enterprise mindset with the ability to break down silos and build alignment.
• Executive presence and excellent communication skills that simplify complexity.
• High EQ with the ability to influence, inspire followership, and create momentum.

Education & Other

• Experience in design-led thinking preferred.
• Ability to travel up to 25%.

This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $180K to $220K. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short‑ and long‑term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Recognized on Fortune magazine’s list of the "World’s Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, Met Life, through its…