Operations Specialist, Public Relations , Citizen Relations

Citizen Relations
Operations Specialist, Public Relations Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success.

With 10 offices across North America and Europe, Citizen’s client roster includes P&G, Dole Packaged Foods, Duracell, Simon Malls, and Valvoline. The agency's disruptive campaigns have been awarded across the world from such shows as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity.

In 2023 Citizen was named PRovoke Media's Consumer PR Agency of the Year and Best Mid-Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine's "Best in Business". In 2024, Citizen was named Campaign’s Global PR Agency of the Year (Bronze).

This isn't just a job; it's an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team-bonding, we prioritize professional development, committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world's biggest brands, you can find out more about us here:

Citizen Relations is hiring an Operations Specialist to support our Public Relations team across Citizen US. This is a hands‑on, mid-level role that combines administrative support with operational ownership and independent judgment. The Operations Specialist partners closely with PR colleagues and collaborates with cross-functional teams to support planning, reporting, and day-to-day operational effectiveness.

This role is well suited for someone who takes initiative, manages work proactively, has exceptional attention to detail, and serves as a trusted operational partner to teams and leadership.

• Manage the opening and closing of jobs in collaboration with PR and Finance teams, ensuring accuracy and compliance with internal processes
• Prepare, maintain, and analyze utilization, capacity, and operational reports to support planning and decision-making
• Support planning and forecasting activities by ensuring data accuracy, consistency, and timely updates
• Partner with Finance and Billing teams to support financial tracking, including out-of-pocket (OOP) expenses, monthly billing coordination, invoice processing, and purchase order creation
• Generate and manage supplier documentation, and collect, maintain, and analyze data related to new and existing suppliers, including influencer and vendor agreements in coordination with internal stakeholders
• Provide executive administrative and scheduling support, including calendar coordination, meeting preparation, and expense and time submissions
• Coordinate meetings related to reporting, workflows, operational reviews, and cross-functional collaboration
• Manage professional correspondence, including client-facing communication primarily via email, as well as internal meetings and calls
• Support office coordination and operational needs across Citizen US
• Maintain organized, accurate filing, documentation, and data storage systems
• Identify, recommend, and help roll out opportunities to improve processes and workflows in partnership with cross‑functional teams
• Support evolving administrative and operational needs across the business, including cross‑functional initiatives, as needed

• 3+ years of experience in operations, administrative, finance, or account support within a professional services, agency, or fast-paced environment
• Experience supporting financial and operational processes, such as billing coordination, expense tracking, invoicing, purchase orders, or related workflows
• Comfort working with data, reports, and tracking tools, including utilization, capacity, or financial trackers
• Strong working knowledge of Excel and/or Google Sheets, with the ability to maintain accurate data and spot…