Product Director - Event & Engagement - Executive Director

Overview

As an Executive Director of Event Services on the Product Experience (PX) Global Banking & Payments Core Services Team, you will lead the strategic vision, development, and delivery of innovative event and engagement solutions. You will partner across a highly matrixed organization to drive business outcomes, enhance user experiences, and support the diverse needs of front office, marketing, and event planning teams.

• Own and lead the Event Services roadmap and book of work, aligning priorities to business outcomes, dependencies, and timelines
• Lead and mentor a team of Product Managers fostering shared ownership and high performance
• Manage a product team supporting multiple personas—including front office, marketing, and event planners—by understanding their needs and pain points, and tailoring solutions accordingly
• Collaborate with Sales, Event Planners, Marketing, Tech and UX, content designers, and product teams to build best-in-class experiences, facilitate discovery sessions, reimagine processes, and set strategic transformation targets and drive go-to-market strategies and successful launches
• Drive cross-functional collaboration across CIB product teams, business lines, core services, technology, design, marketing, events, controls, and data functions to deliver integrated solutions
• Oversee backlog management, story creation, and sprint prioritization for a global technology team, working closely with technology leadership
• Manage stakeholder relationships with senior leaders, providing regular product updates, preparing executive-level presentations and demos, and clearly communicating progress, risks, and dependencies
• Thrive in a highly matrixed organization, effectively partnering across multiple teams and functions to achieve shared goals

• 10+ years of experience in product ownership or product management in enterprise/B2B settings, with hands-on agile execution (Scrum/Kanban), strong story writing, and backlog management skills
• 5 years of experience managing distributed or non-co-located teams
• Proven leadership in driving cross-functional initiatives, influencing senior leadership, and driving measurable business outcomes
• Excellent collaboration skills with technology, product, design teams and executive stakeholders
• Experience defining platform requirements for complex, global organizations and creating go to market strategies for multiple personas and lines of business
• Strategic thinking, strong analytical and problem-solving abilities, and comfort making data-driven trade-offs and setting measurable success criteria
• Excellent communication and stakeholder management skills; confident presenting to senior audiences, simplifying complex topics, and partnering effectively with Risk, Legal, and Controls
• Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment
• Experience with Event Platform (Stova), Marketing Automation and/or Engagement platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Street Context, Linked In, Adobe)
• Proficiency with Jira and Confluence (or equivalent tools), with disciplined documentation practices

• Experience evaluating and managing third-party partnerships and vendor relationships to strengthen the product ecosystem
• Experience building and delivering AI/ML services
• Experience in financial services industry, CRM capabilities and events
• Experience in global organizations or matrixed environments
• Experience with JIRA and agile methodology

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and…