Market Operations Client Solutions Lead Analyst

Overview

This is a Hybrid position in Getzville and will require, at minimum, 3 days a week in office. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi’s Operational Client Strategy team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closely with the Market Operations Product Teams to understand the current client experience and how to make measurable improvements both for our clients and our internal teams.

• Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners
• Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
• Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
• Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies

• Breadth of knowledge of the business and organization
• Well-developed working knowledge of the business and the upstream and downstream influences
• Demonstrated ability to provide outstanding client service at a senior level
• Exceptional written and oral communication skills
• Ability to develop client solutions and manage projects
• Ability to identify and implement effective process improvements
• Intermediate to Advanced level MS Office Skills
• Exceptionally strong interpersonal & relationship-building skills
• Risk & Controls experience
• Entrepreneurial mindset when taking on new processes
• Have a self-starter mindset and take ownership

Time Type: Full time

Primary

Location:

Getzville New York United States

Primary Location Full Time Salary Range: $82,800.00 - $

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.

Jan 27, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.