Scheduling Representative

Overview

Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world’s largest non‑governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact.

Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers.

Scheduling Representative at Allied Universal.

Location:

New York Office.

• Plan and communicate the weekly shifts to cover all posts in the assigned region.
• Communicate and coordinate with management and front‑line employees to make adjustments when necessary due to changes in the schedule (client requests, call‑outs, etc.).
• Use independent judgment to determine optimal employee placement based on client needs; receive emergency service requests and negotiate with customers regarding service level and qualifications of personnel for assignment.
• Maintain the scheduling database to ensure accurate information on the daily schedule is posted.
• Collaborate with Human Resources on personnel information, incident tracking, and disciplinary action.
• Address tardiness of employees and coordinate disciplinary actions with the relevant supervisors.
• Address daily call‑outs and locate replacements for the shifts.
• Coordinate daily schedule adjustments in a timely fashion.
• Clear all “exceptions” to the schedule daily to ensure the weekly payroll records are correct; verify data and document steps taken.
• Collaborate with employees involved from scheduling and other departments to increase capabilities, resolve billing issues, satisfy customer complaints, etc.
• Enter employees/shifts into the database with a goal of having little to no overtime; manage overtime, non‑billable hours so that they are explainable.
• Work with Sales to determine ability to support prospective client requests; creatively find solutions without simply “adding more resources.”
• Provide input on staffing and recruitment needs, focused on specific areas, times, clients, and build a case for staff additions using metrics and trends.
• Serve as primary contact for all assigned client sites as it pertains to scheduling.
• Maintain contact with field employees to ensure timely arrival, answers to post questions, and provide additional information.
• Enter employees, hours, and shifts into the scheduling database; correct records as necessary.
• Recognize each post, the required credentials, the handlers/operatives, and the credentials each has to achieve maximum staffing levels with minimum overtime and consistent staffing.
• Manage requests for PTO, military drills, illness, bereavement, etc., ensuring all posts are filled, schedules published at least two weeks in advance, overtime is minimized, and hours are distributed equitably.
• Cooperate with requests for information when dealing with discrepancies or questions from internal departments or third parties; explain thinking and rationale.
• Drive/Manage all “heavy” weekends—shift resources around (as possible), identify solutions to shortages, and implement staffing schemes to achieve desired outcomes.
• Track phone calls and make scheduling changes as they are received.
• Schedule required monthly, quarterly, and annual training for field employees, minimizing overtime and support from other regions.
• Be proficient with all forms of communication—email, phone, text—to effectively communicate with employees regarding scheduling.
• Communicate professionally, clearly, and succinctly with clients to understand their needs, negotiate changes, and clarify understanding.
• Correspond with calls and emails from employees regarding availability; maintain professional demeanor at all times and be assessed on communication quality.
• Track employee cancellations and refusals for accepting posts.
• Maintain employee vacation schedules with updates to the Scheduling Manager.
• Maintain telephone contact with clients as…