Account Manager , NY

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T‑Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, Blue Cross Blue Shield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley.

With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent‑to‑task process that enables clients to think higher and feel deeper about their customers.

We are committed to promoting health, wellness and happiness in the world by partnering with purpose‑driven clients in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade‑long partnerships with our top clients.

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

Support the day‑to‑day activities of assigned account(s), while coordinating effectively with the client brand team and extended partners on the development of tactics. You’ll be an agile member of the team who fields frequent client requests and collaborates internally for strong thought leadership and best‑in‑class work. The position begins to demonstrate a strategic of the client business and provides sound and responsible assistance to the team.

• Assists in all facets of account services and client management as directed
• Actively participates in internal and client status meetings
• Effectively communicates client feedback to cross‑functional agency team and keeps team apprised of changes or updates to account promptly
• Assists in managing projects through the client review process
• Develops an understanding of the brand’s strategic imperatives
• Assists in tactical planning
• Develop and submit internal documentation per agency SOP
• Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency
• Monitors the financial status of accounts
• Monitors hours and production expenses
• Responsible for approving billing and invoices, partnering with finance to manage hours
• Prepares materials for reporting to the client with oversight
• Obtains an understanding of the category, the brand, customer segments, and relevant competitors; proactively seeks out team members to gain a working knowledge of the brand and category ongoing basis
• Keeps up‑to‑date on industry and category trends through websites, trade journals, market research
• Remains alert to client needs and elevates opportunities to convert organic growth opportunities

• 2‑3 years of project/account management experience within an advertising agency environment
• Bachelor’s degree and/or equivalent work experience
• Excellent communication skills (oral and written), with the ability to interface collaboratively with cross‑functional teams
• Strong project management skills, especially as it relates to setting the tone for achieving deadlines within our fast‑paced, ever‑changing environment
• Highly tuned detail‑oriented skills along the path of communication both internally and with the client
• Excels within a team, as well as self‑motivated to effectively work at an individual level
• Client‑facing experience suggested, in the way of in‑person as well as over the phone, by way of written email communication, etc
• Proficient in Google Workspace

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to…