Quality Improvement & Data Systems Manager

Classification: Full-time, Exempt

Reports to: Vice President of Compliance & Data Strategy

Location: New York, NY (with travel across Lantern sites)

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

The Quality Improvement & Data Systems Manager supports agency-wide quality assurance, performance improvement, and data systems across Supportive Housing and Shelter programs. This role ensures regulatory compliance, data integrity, and strong program outcomes through audits, analysis, and staff support.

• Conduct internal quality assurance and compliance audits across Supportive Housing and Shelter programs.
• Support preparation for external audits, evaluations, and site visits.
• Develop, implement, and monitor quality improvement plans with program staff.
• Analyze program data to identify trends, gaps, and opportunities for improvement.
• Administer and support agency and funder data systems, including reporting and dashboards.
• Ensure data integrity through routine audits, chart reviews, and quality checks.
• Provide onboarding, training, and ongoing technical assistance on data systems.
• Collaborate with leadership on performance dashboards, evaluations, and strategic initiatives.
• Conduct routine site visits to support compliance and program effectiveness.

• Bachelor’s degree required.
• Minimum of three years of experience in quality improvement, program evaluation, data reporting, or human services operations.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to travel within the five boroughs of New York City.

• Experience working with vulnerable or at-risk populations.
• Experience using HMIS and other human services data systems.
• Experience working with NYC, NYS, or federal government agencies.

This position operates in an office setting, with regular visits to supportive housing and shelter sites that serve populations who may experience mental illness, substance use, disability, HIV/AIDS, and other chronic illnesses.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds.

Lan Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

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