Business Manager

Overview

The Business Manager serves as the on-the-ground representative of the U.S. business. The core responsibility of this role is to drive operational efficiency, client success, and business growth. As a strategic partner to leadership, the Business Manager not only oversees client services, new business, territory management, and operational support but also plays a pivotal role in bridging the U.S. business with the wider Group.

This ensures alignment of strategies, priorities, and performance across markets and strong commercial outcomes.

• Client Services
  • Act as a primary support for client relationship management, ensuring service quality and client satisfaction.
  • Coordinate with internal teams to address client needs, resolve issues, and ensure smooth delivery of services.
  • Support the Senior Mgt in developing client engagement strategies.
• Territory Management
  • Assist in planning, monitoring, and optimizing market territories to ensure performance targets are met.
  • Ensure all necessary permits/licences are acquired to secure sites/territories to perform sales.
  • Track territory performance and provide data-driven insights for growth opportunities.
  • Ensure alignment of territory strategy with broader market objectives.
• Operations & Support
  • Manage day-to-day operational functions, including payroll administration and other business support tools.
  • Oversee compliance and operational processes to ensure accuracy and efficiency.
  • Support internal workflows, ensuring smooth coordination across functions.
• Sales Office Support
  • Provide operational and administrative support to Marketing Companies (MC).
  • Assist MCs with compliance, reporting, and performance tracking.
  • Facilitate clear communication between MCs and internal departments (local market and Group).
• Management Reporting
  • Prepare and deliver regular management reports covering financial, operational, and client metrics.
  • Develop dashboards and reporting templates to support data-driven decision-making.
  • Ensure timely submission and accuracy of all reports.

• Proven experience in business operations, client services, or management support. Sales experience beneficial.
• Strong organizational and multitasking skills, with the ability to manage diverse responsibilities.
• Flexible and open minded – creative problem solver.
• Analytical mindset with strong attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work closely with leadership, balancing both strategic support and hands-on execution.