Customer Support

Responsibilities

• Support HR Consultants, who act as Team Leads for 2-3 E|H clients
• Edit and update key HR documents
• Deliver polished final product on or before deadline
• Research HR or legal policies where clarification is needed
• Continually pursue own education regarding new concepts, policies or legislation
• Apply meticulous attention to detail; bring ownership mentality to our clients' risk
• Prepare templates and questionnaires for documents, as needed
• Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
• Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
• Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
• Administer weekly hours tracking and reporting, and associated tasks
• Contribute to overall organization of E|H document storage, systems and tools
• Support new client onboarding process by:
• Assist with New Client Checklists
• Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed
• Scan employee files into storage platform