Sales Operations Coordinator; Modern Channel

Requisition I D: 914106
Store #: 991312 Sales Ops Modern - NY PW Position:
Full-Time
Total Rewards:
Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global хүч platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Sales Operation Coordinator executes on the Order to Delivery process, assortment and order management as well as participates in key customer meetings. In delivering on the above, the Sales Operations Coordinator manages external communication with clients and internal communications with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.

• Supports the Account Manager in the achievement of annual invoiced sales performances.
• Facilitates and supports entire order process from order creation to invoicing.
• Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
• Tracks and maximizes Order to Delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
• Makes sure all orders received through all Luxottica devices are entered on time, to be quickly delivered.
• Monitors the status of orders portfolio, ensuring orders are meeting customer fill-rate and shipping requirements. Acts as liaison with Credit/Pricing department to address all credit-related customer issues.
• Acts as the project manager on NPI activities as bridge between Sales - Product/Marketing and Supply Chain.
• Tracks past and future orders, updating all the Account Managers, Customers and Business Planners.
• Actively participates in customer meetings assisting in the presentation of collections, assortment building and placing NPI orders five times a year.
• Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta and overseas)იხ across different customers.
• Communicates in a timely and clear manner to customers’ inquiries via email and/or phone.

• Associates Degree
• 2+ years related work experience
• Strong customer focus
• Organized and analytical
• Excellent communication skills verbal and written
• Ability to work efficiently in a fast paced environment
• Strong PC skills, including Excel, Word and Power Point
• Strong time management skills
• Ability to work independently
• Attention to detail and accuracy
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness

• Bachelor's degree in Business Administration or related field
• Past experience with retail or buying
• SAP knowledge
• Supply knowledge and EDI
• GXS Catalogue knowledge
• Microsoft Access experience

Pay Range:

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications,…