Legal Office Services Site Manager

It's fun to work at a company where people truly believe in what they are doing!

The Site Manager is responsible for overseeing the daily operations of an on‑site support services center serving a law firm client. This role ensures exceptional client service by responding quickly and effectively to client needs while maintaining a high level of satisfaction. The Site Manager continually evaluates and improves operational effectiveness by analyzing current systems and implementing best practices in alignment with GBTS’s Standards of Operational Excellence.

The role includes full supervision of Service Specialists, Records Specialists, and Front Desk Coordinators, including recruiting, training, performance management, and professional development.

If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

• Monthly Management Report Compilation & Review
• Attend Monthly meeting with Client
• Assist with Annual End-User surveys
• Ensure conformance with Semi-Annual Client Survey
• Assist in preparation, presentation, and review of Annual Reports
• Serves as the principal liaison between GBTS, the client’s administration and GBTS site employees
• Provide excellent client service to all end-users at the site
• Continuously look for opportunities to increase the efficiency of our operation
• Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential GBTS candidates for available positions at the site
• Hire, train, manage and evaluate all personnel assigned to the site
• Conducts training and performance reviews with all GBTS site team members
• Delegates tasks to employees in order to meet all commitments
• Works with employees to meet their individual needs and career path objectives
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Maintain a proper inventory of all office supplies required for the efficiency of all support services
• Responsible for managing overtime and other costs associated with their site
• Maintains a facility that is organized and meets tour quality standards at all times
• Comply with GBTS policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
• Directs in the orientation of client personnel to GBTS method of operation within the location
• Display high ethical standard, integrity, work ethic, and loyalty, with transparent communication

• High School Diploma or equivalent,
• Experience working for a law firm client strongly preferred
• Minimum of 2 years experience in a copy/mail service center environment or other service industry
• Previous management experience in a client service oriented field
• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
• Knowledge of copy machines and utilization of typical office services equipment and technology

• Must be reliable and dependable
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision

The Compensation range for this role is 62,764 to 71,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

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