Associate Operations Manager

Associate Operations Manager

This role is eligible for our hybrid work model:
Two days in-office.

Whether it’s hotels, rental cars, flights, cruises, or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to Priceline customers—so they can experience all the moments that matter to them.

As an Associate Operations Manager, you will optimize operations to strengthen partner supply health, accelerate the sales team’s revenue‑generating activities, and deliver on Partner Service Team goals. You will drive process improvements through strong project management skills, technical expertise, data‑driven decision making, and operational understanding. You will leverage AI-powered automations and tools to scale efficiency and quality. Your initiative, effective communication, disciplined work habits, and attention to detail will be key to success in this role.

• Drive operational efficiencies by designing, automating, and maintaining processes, workflows, and tools (including AI agents).
• Manage the requirements and reporting of our operational systems, ensuring proper hotel configurations and timely resolution of complex workflow issues.
• Serve as a subject matter expert on Priceline systems and tools, providing specialized support to the Sales organization and seeking ways to optimize team and partner performance.
• Liaise closely with Development and Product teams to build improved products and system functionality for our hotel partners.
• Develop and manage the strategic usage of commercial systems (e.g., CRM), sales methodologies, and data analytics tools.
• Assist in the development and upkeep of documentation and training materials.
• Regularly gather and incorporate feedback from sales teams to improve resources and processes.

• Bachelor’s degree or equivalent experience required.
• 2+ years of relevant experience in Operations or Project Management.
• Proven track record in project delivery and product, system, or process improvement.
• Demonstrated experience managing and analyzing data. Some SQL knowledge is preferred.
• Demonstrated experience working with CRM systems (e.g., Hub Spot or Salesforce).
• Adapts well to and is energized by change, and is able to work in a fast‑paced environment under tight deadlines.
• Excellent problem‑solving skills with a curiosity around tools and technology, in particular AI and automation tools.
• Team player, with a “get it done” attitude and work ethic, and ability to collaborate with colleagues and stakeholders.
• Strong attention to detail and highly disciplined work habits.
• Illustrated history of living the values necessary to Priceline:
  Customer, Innovation, Team, Accountability and Trust.
• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $70,000-$90,000.

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WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown‑up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as…