Client Success - Healthcare Corporate Specialist; NYC

Client Success - Healthcare Corporate Specialist (NYC)

New York, New York, United States

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross‑functionally to maximize usage of our offering among our active trials and current subscribing clients.

This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in New York City.

• Serve as an advocate for the Insights product with corporate healthcare clients and foster strong relationships with key stakeholders
• Develop personalized engagement plans for each client based on therapeutic areas, ongoing clinical trials, and competitive landscape
• Monitor and drive client engagement through direct outreach: emails, product demonstrations, virtual and onsite meetings
• Collaborate with the sales team to ensure timely renewals and pursue upsell opportunities
• Gather valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

• Bachelor’s or master’s degree from an accredited university; healthcare‑adjacent coursework is a plus
• At least 2 years of professional experience with a focus on B2B product sales
• Understanding of corporate org structure and the needs of senior business leaders; ability to engage with senior stakeholders
• Excellent communication skills, with the ability to distill complex issues into clear, concise messages
• Experience working with or using expert networks is a plus
• Experience selling into Pharma companies is a plus
• Intellectual curiosity, adaptability, and a team‑first collaborative approach
• Demonstrated ability to work independently and as part of a team, delivering results with minimal supervision

$75,000 annual base salary. Base salary may vary depending on knowledge, skills, and experience. This position is eligible for an annual discretionary bonus based on performance.

• 15 PTO days, 10 legal holidays, and sick days
• Comprehensive medical, dental, and vision plans
• 401(k) match up to 10% of employee contribution, life insurance, paid time‑off and parental leave plans
• Commuter benefits and corporate gym rate
• Development opportunities through the Linked In Learning platform
• Free snacks and beverages in the office
• Friday happy hour and “Summer Fridays”
• Year‑round corporate athletic league
• Casual work environment, team building, and other social events

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients turn answers into action. With a network of nearly 1.75 million experts and 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request. We are committed to building an inclusive, equitable work environment for all.

As set forth in Guidepoint’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.