Senior Associate, Visible Alpha Client Support

About the Role Grade Level (for internal use)

08

The Visible Alpha Client Support team is a global team that provides support to investment professionals on the Visible Alpha platform. We are currently based in 5 cities – Mumbai, Ahmedabad, New York, Islamabad and London, and we are looking to expand our team in New York
. Team members gain in-depth industry knowledge, read research models and reports, and develop technical skills. They work in close collaboration with different teams within the organization, with various functions like Sales, Success, Technology, and Content. We value open communication, excellence in our work, and a passion for providing top‑notch support.

• Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
• Become a domain, product, and workflow expert – allowing you to manage issues around data and application logic that require deep investigation.
• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information on time.
• Create and maintain documents to track internal processes.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

S&P Global states that the anticipated base salary range for this position is $53,844 to $78,925. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please .

• Bachelor’s degree in Business, Finance, Economics, Accounting, and/or related field.
• Understanding of Global Financial Markets and financial statements.
• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
• Strong analytical and troubleshooting skills – you are passionate about problem‑solving and can think critically, multi–task, and succeed in high‑pressure environments.
• Familiar with the Financial SaaS industry.

This role is limited to persons with indefinite right to work in the United States.

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

Advancing Essential Intelligence.

We’re more than 35,000 strong worldwide – we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it, we are changing the way people see things and empowering them to make an impact on the world we live in.

We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and…