Operational Specialist

Overview

Friendly Diamonds is revolutionizing engagement ring shopping by creating a stress-free and joyful experience for every customer. We specialize in ethical, customizable lab-grown diamond rings that reflect genuine love and modern values. Our mission is to offer expert guidance, eliminate confusion, and provide a friendly, transparent approach to selecting the perfect ring. With no hard sells or pressure, we aim to make the proposal journey one that begins with excitement and confidence.

This is a full-time on-site role based in the New York City Metropolitan Area for an Operational Specialist. The role involves overseeing daily operational activities, managing projects, optimizing workflows, and supporting sales processes. The Operational Specialist will collaborate with various teams to ensure efficient business operations while contributing to achieving organizational goals. Strong communication and problem-solving skills will be essential for success in this role.

• Strong Analytical Skills to assess business operations, analyze data, and implement effective solutions
• Excellent Communication abilities for collaborating with internal teams and ensuring operational clarity
• Experience in Sales and Operations Management to drive performance and achieve company goals
• Project Management skills for planning, executing, and assessing operational initiatives
• Detail-oriented mindset with the ability to multitask and prioritize in a fast-paced environment
• A proactive, problem-solving approach to work
• Bachelor s degree in Business Administration, Management, or a related field preferred
• Previous experience in a retail, jewelry, or e-commerce environment is a plus