Manager, Product Manager Small Business Bank

Manager, Product Manager Small Business Bank

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face‑to‑face conversations to understand the human problems associated with money and finances.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

On our team, we combine that customer‑centric approach with our heritage of data‑driven decision making to design, build, and test our way to best‑in‑class, business‑grade experiences that help Small Businesses succeed.

We are looking for a Product Manager to join our Servicing and Payments Product team in Capital One Small Business Bank. In this role, you will be responsible for reimagining the servicing and payment experiences for small business associates. You will define, build, and accelerate experiences for front line & back office associates that enable us to serve small business customers quickly and in a well‑managed way.

Your role will be equal parts coach, visionary, and problem solver, and you will be responsible for leading a high‑impact, associate product team, co‑creating a vision for the future, gaining broad stakeholder alignment, and guiding cross‑functional teams to deliver exceptional value while knocking down all the things that slow us down.

In this role, you’ll be expected to demonstrate proficiency in five key areas

• Human Centered

• You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin‑slice MVP grooming.

• You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.

• You’ll obsess over UX/UI patterns and seek to create world class, omni‑channel experiences.

• Business Focused

• You’ll own and prioritize the product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.

• You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well‑managed way for the immediate team.

• Technology Driven

• You’ll understand and leverage technology and end‑state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems.

• You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.

• You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.

• Integrated Problem Solving

• Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.

• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership

• You’ll develop and communicate a 6‑month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.

• You’ll…