Group Product Manager

Overview

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. Our mission is to help entrepreneurs and businesses grow with confidence.

This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running a small business, with ease. They deeply understand complex regulatory spaces like Fin Tech, Healthcare, and HRTech, and connect threads across our customers’ needs and our business’ risk management and commercialization strategy.

Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. You’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

As a Product Manager, you’ll work across complex spaces (Fintech, Healthcare, HR Tech) with policy/regulatory environments. You’ll need a keen intuition for customer needs, risk management, and commercialization. You’ll work with Customer Success, Sales and Marketing to ensure a customer-centric experience and contribute to a culture of learning, high standards of quality, and strategic thinking.

• Own and drive the product vision and roadmap for your respective Growth teams within the Lifecycle mission, consisting of Acquisition, Onboarding, and Monetization squads.
• Align strategy and execution by turning company objectives into actionable team goals and OKRs.
• Partner deeply with Sales and Marketing leadership to develop a best-in-class prospect experience.
• Ensure products and features are delivered on time, within scope, and with high quality.
• Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
• Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout the PDLC.
• Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
• Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
• Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers.
• Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact.

As a Group Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. Your competencies include:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

Bus…