Business Analyst - NHL

Overview

ABOUT THE NATIONAL HOCKEY LEAGUE Founded in 1917, the National Hockey League (NHL) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.

At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.

SUMMARY
The Business Analyst plays an integral role in assisting project teams to successfully deliver solutions to business owners through gathering and documenting business requirements. This individual will work on diverse projects and learn about various business processes and applications across the League.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with project teams to elicit and document business requirements through stakeholder interviews and analysis of workflows and processes.
• Assist in developing business process flows and visualizations.
• Gain a deep understanding of current business processes and become a subject matter expert in specific business areas and applications.
• Work closely with team members to identify and address organizational and operational challenges.
• Execute test plans to ensure quality assurance prior to user acceptance testing.
• Support daily team operations, including preparing meeting minutes, status reports, and project documentation.
• Provide backup end-user support for various internal and external applications across a broad range of constituents.
• Incorporate feedback from project teams accurately and effectively into documentation and deliverables.

QUALIFICATIONS
Knowledge Areas/Experience — Requirements

• 2+ years of professional post-graduate experience
• Familiarity with technical concepts and terminology
• Experienced with Visio or other workflow/process mapping tools

Education/Certifications
Bachelor’s degree or equivalent combination of education and experience

Required Skills

• Exceptional written and verbal communication skills

• Highly organized with strong attention to detail and follow-through
• Ability to perform under pressure and meet tight deadlines while maintaining high-quality output
• Self-motivated and capable of managing multiple projects independently
• Proactive and collaborative approach to working with internal and external stakeholders
• Strong analytical and critical thinking skills
• Demonstrated ability to quickly learn and adapt to new technologies, applications, and solutions
• Customer service-oriented mindset
• Proficient with Microsoft PowerPoint, Excel, Word; experience with Service Now SPM is a plus

CORE COMPETENCIES

• Accountability
• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration

The NHL offers U.S. regular, full-time employees benefits to support health, work-life balance, and retirement goals. Highlights include:

• Time to Recharge:
  Paid Time Off (PTO) including holidays, vacation, personal and sick days, plus an extra day off for your birthday.
• Health benefits:
  
  comprehensive health benefits effective on day one with substantial employer contributions; access to Employee Assistance Program (EAP) and digital wellness resources.
• Childcare Leave: up to 12 weeks paid leave for primary caregivers; up to 6 weeks for non-primary caregivers within the first 6 months after birth/adoption/placement.
• Retirement:
  Savings Plan with 401K options and employer contributions
• Hybrid work schedule: flexibility in work location/schedule for many roles
• New Headquarters:
  One Manhattan West, Hudson Yards with modern facilities
• Commuter benefits: pre-tax plan to offset travel costs
• NHL Partner Rates: exclusive pricing from partners
• Life at the NHL: onboarding for new teammates, opportunities to engage with Employee Resource Groups and company culture

SALARY RANGE
$75-100K. Actual base pay will be determined by factors including experience, training, market, and location.

Application Note
When applying, please include a cover letter with salary expectations. We thank all applicants; only qualified candidates selected for an interview will be contacted. No emails or phone calls please. We are an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.