Product Manager - Seller , Post-Purchase

Overview

New York, New York, United States

Stub Hub is on a mission to redefine the live event experience on a global scale. To enable millions of users to explore, interact with, and participate in live events worldwide, Stub Hub is seeking a Staff Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience after sellers list their tickets on our platform.

You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers.

Location: Hybrid (3 days in office / 2 days remote) – New York, NY

About the Team: We provide a world-class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product-led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.

• Own the strategy for the Seller Experience, Post Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
• Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
• Design and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
• Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
• Increase enforcement effectiveness by improving issue detection and collections flows–raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
• Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
• Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
• Champion a culture that moves fast responsibly–shipping iteratively while safeguarding marketplace trust and the bottom line.
• Assist with building and developing a more mature seller experience organization.

• 8+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
• Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
• Customer obsessed, with demonstrable results in building product-led solutions to improve the customer experience.
• Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
• Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
• Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits…