Commercial Operations Analyst

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us!

The Commercial Operations Analyst serves as a key business partner to Sales, Operations, and Supply Chain leadership, with responsibility for overseeing and optimizing the end-to-end commercial execution process. This role exercises independent judgment in prioritizing customer needs, managing order fulfillment strategies, resolving complex service issues, and shaping internal processes to ensure alignment with organizational objectives. By analyzing trends, anticipating risks, and making recommendations that influence operational and commercial decisions, the Commercial Coordinator supports strategic planning, strengthens customer relationships, and ensures consistent delivery against business goals.

• Serving as the primary commercial operations advisor to Sales leadership, using independent assessment of customer needs, product availability, and business priorities to guide decision-making and influence account strategy.
• Determining service priorities and customer-level fulfillment approaches to meet strategic objectives.

• Managing key customer accounts to negotiate service expectations, resolve complex issues, and recommend modifications to commercial terms.
• Making decisions regarding escalation, resolution pathways, and service recovery strategies.

• Owning the full lifecycle of customer orders, ensuring high standards of accuracy, regulatory compliance, and fulfillment performance. Ownership of back‑office operations at customer‑level.
• Using discretion to approve exceptions, adjust service commitments, and align cross‑functional resources.
• Partnering with Sales to evaluate customer demand, develop forecast recommendations, and translate insights into supply planning actions.
• Independently analyzing customer trends and propose adjustments that impact production planning and inventory strategy.

• Providing guidance to fulfillment coordinators. Coordinating with the Ag Operations team and third‑party tollers/suppliers to ensure reliable, on‑time product delivery. Anticipate and mitigate potential disruptions through early visibility and cross‑functional alignment.

• Serving as functional owner and ensuring the integrity and accuracy of all ERP (SAGE) data and commercial documentation, enabling seamless internal workflows, transparent reporting, and strong compliance across the order‑to‑cash process.

• Exercising judgment in validating revenue‑impacting transactions, approving shipment releases, and ensuring financial accuracy for month‑end close.
• Identifying discrepancies and recommending corrective actions.

• Strategically managing sellable inventory levels to support seasonal demand patterns and customer requirements, ensuring availability while minimizing excess and obsolescence.
• Leading efforts to identify and implement process improvements that enhance order accuracy, optimize delivery performance, streamline workflows, and elevate the overall customer experience.

• Maintaining strategic visibility of order flow, inventory positions, and…