Strategy & Operations - Senior Associate; Customer Operations

Location

New York City, NY

Full time

Customer Operations

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with flexible and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked.

We’re proud to be backed by the world’s best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.

We are seeking an experienced & entrepreneurial rockstar to run our two-sided labor marketplace in one of our markets. You ll be a key member of our Customer Operations team.

As a Strategy & Operations Senior Associate on our Customer Operations Team, you will work closely with our customers. You ll wear multiple hats to ensure the success of your market in terms of growth, marketplace health, and profitability and you ll be a cross-functional influential partner to the many teams that are critical to the successful execution of your plan, including Sales, Central Operations, Tech, Product, Marketing and more!

What You ll Do:

• Lead Operational Excellence: Master Traba’s daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly.

• Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity.

• Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships.

• Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges.

• Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution.

• Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects.

What You’ll Need:

• Bachelor s degree in commerce, business, finance, engineering, or a related field, or equivalent work experience.

• 4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast paced tech company.

• A methodical, process-driven mentality that is focused on both accuracy and efficiency.

• An eagerness to roll up your sleeves and get into the details of processes.

• High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks.

• Exceptional communication skills and an ability to thrive in fast-paced environments under pressure.

• Excellent organization, time management, and prioritization skills.

Bonus Points:

• Experience in a client-facing role, are familiar with SQL and no code tools like Retool, experience working with product/engineering teams.

Benefits:

• Start-up equity

• Competitive Salary

• 100% Paid health, dental & vision coverage

• Dinner Provided via Door Dash, free Dash Pass & stocked kitchen for NY employees

• Commuter benefit

• Team building events

• Gympass Benefit

• Flexible PTO

• Additional:
  One Medical Membership, Gympass, HSA via Optum, Talkspace, Health Advocate, Teledoc Health

The total compensation (cash + equity) range for this role is $115,000 - $180,000, based on market data and the scope of responsibilities. For exceptionally qualified candidates, we’re open to adjusting compensation accordingly. We offer a highly competitive equity package designed to ensure you share meaningfully in the long-term success and upside of the business.

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally…