Branch Manager

Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Develop forecasts, financial objectives and business plans
• Manage budget and allocate funds appropriately
• Has direct, but not exclusive responsibility for operational personnel hiring, promotions, reviews, termination and disciplinary actions
• Collaborates with upper management and staff to provide a healthy, challenging and positive work environment allowing for individual growth, achievement and accomplishment consistent with the company's objectives
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Develops and maintains positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers
• Ensures communications with foreign and domestic offices, Sales, department managers, upper management, and/or clients regarding quality service and related issues that affect our ability to meet the client's requirements
• Coordinates the operations for all departments, monitoring work flows and management of resources to ensure and verify timely and accurate operational processes
• Ensures quality system goals are consistently in focus and energies are directed to their achievement
• Collaborates with Sales and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining significant new business

• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly

• Daily coaching and management of sales activity (prospecting, Insightly activity, sales pipeline management, weekly sales meetings, budget creation, etc.) as outlined in the Laufer Sales Management Playbook page
• Assess local market conditions and identify current and prospective sales opportunities
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration
• Directly manage an assigned territory together with branch sales team and demonstrate extensive knowledge of potential customers and competitors in this area
• Timely data entry in our Customer Relationship Management tool
• Daily management of sales people activity, call volume/schedule, prospecting and results
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork
• When needed, support AR (accounts receivable) collection
• Attend training & development sessions to continue developing selling skills and updating product and service knowledge
• Working knowledge of…