Professional Services & Partner Delivery Lead
Listed on 2026-01-24
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Business
Business Management, Client Relationship Manager, Operations Manager -
Management
Business Management, Client Relationship Manager, Operations Manager, Program / Project Manager
Professional Services & Partner Delivery Lead
4 days ago Be among the first 25 applicants
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple‑digit year‑over‑year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data‑driven, and built for the way people work today: globally, remotely, and collaboratively. Fast‑growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and Vayner Media rely on Bob to help them create the best work experiences for their people.
Come and be you with usBeing a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
The Service Partner Success team sits within the Customer Services & Experience (CSX) department in HiBob. Within CSX, we help customers maximize the value of their investment in Bob by delivering exceptional services that enhance their experience and drive business success.
The team is small, but mighty & global – covering the roles of Professional Services & Partner Delivery Lead across EMEA, North America & APAC. We provide strategic direction and support to HiBob’s Service Partners, an extension of the HiBob village that delivers value to customers through HR best practice, advisory and consultancy services and end‑to‑end implementation.
Professional Services & Partner Delivery Leads ensure the successful onboarding, business partnering, and management of HiBob’s Service Partners to drive customer adoption and satisfaction. Acting as key liaisons, they coordinate across internal departments to equip partners with the skills & coaching needed to support customers throughout their lifecycle. As advocates for the value Service Partners bring to the HiBob ecosystem, they foster collaboration, influence opportunities, and ensure seamless partner integration into the HiBob village.
AboutYou
As a HiBob Professional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering, and management of our Service Partners. You will play a vital role in the scaling & maturity of this function within HiBob, supporting partners and customers to deploy and drive adoption within the platform.
Acting as a key contact for our partners, you will coordinate with other departments to ensure partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realization and our Service Partners’ growth engines with HiBob.
Job Requirements- Proven working experience in Service Partner Success/Management, Professional Services or Customer Success
- Solid understanding or experience in professional services and partnerships functions
- Commercial knowledge or experience pertaining to services, CS & SaaS
- Proven experience working in SaaS
- Partner and customer first mentality
- Excellent external‑facing and internal communication skills
- Excellent written & verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Desire to work in a fast‑paced startup environment
- Strong work ethic, growth mindset, integrity and desire to succeed
- Experience working with Salesforce & web‑based technologies
- Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM
What will you do?
- Manage Partner Accounts & Engagement – Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators.
- Onboarding & Enablement – Support partners through their onboarding journey and connect them to the…
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