Business Analyst, Information Systems

Business Analyst, Information Systems

The Business Analyst, Information Systems is responsible for evaluating business processes, identifying needs, and developing strategies to maximize efficiency and improve business outcomes. Assisting in the enhancement of business processes and the introduction of new features to the Organization’s enterprise business applications. The Business Analyst will support strategic projects and collaborate closely with business users to implement improvements and ensure the efficient operation of our higher education systems.

The role works across business and IT teams, interacting with developers, system architects, stakeholders, and various subject matter experts. Will support business projects as prioritized.

• The primary function of this position is to assist in identifying opportunities for improvement, supporting business process documentation, and collaborating with teams to implement enhancements.
• Work with the business stakeholders to identify, plan, and implement innovative technology solutions and business process improvements that meet functional area needs and support the Organization’s objectives for recruiting, retaining and graduating students
• Provide guidance and hands‑on support of the Organization’s application systems and technologies within area of responsibility
• Oversee the integration of third party and cloud‑based service providers
• Support the institution's technology‑based security compliance efforts
• Evaluate and recommend the use (or removal) of certain technologies based on situations specific to Organization’s business and operations
• Facilitate business process decisions based on strategic importance, cost, ROI and impact to the business (students, faculty and staff) and central support functions (in operations, finance, HR, etc.)
• Define scope and objectives of business requirements, including documentation of requirements (i.e. use cases) and translation into system requirement specifications
• Lead requirements gathering sessions and create process flows and current/future state documentation
• Evaluate existing business and operational flows and define the “as‑is” process models, and then define “to‑be” process models for business process re‑engineering initiatives
• Plan and manage the release and delivery cycles for continuous improvement initiatives
• Track and communicate status of continual improvement initiatives
• Maintain and nurture relationships at all levels of the organization from campus staff to senior leaders
• Collect and analyze data for potential business expansion
• Identify specific business opportunities
• Influence stakeholders to support business projects
• Test business processes and recommend improvements
• Create documentation and manuals
• Dive deep into operational challenges, working across teams to craft improvement strategies.
• Brainstorm and help implement innovative cost‑saving measures.
• Keep a pulse of end user feedback, turning their comments into action.
• Other duties and projects as assigned.

• Experience managing and/or delivering IT solutions
• Strong analytical skills and ability to think outside the box
• Experience with configuration and support of higher education business applications a plus
• Detail‑oriented
• Ability to work in a fast‑paced environment
• Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
• Excellent oral and written communication skills
• Ability to communicate technical items in a manner that allows the most non‑technical person to understand
• Ability to translate business needs into technical requirements
• Demonstrated ability to lead initiatives within a technical and non‑technical setting
• Demonstrated ability to work with individuals at all levels of the organization
• Experience acting as the liaison between business and IT staff
• Experience with in the systems development lifecycle
• Strong project management skills
• Desire to work as part of a team
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need
• Desire for continual professional growth and self‑motivation to achieve goals

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