Export Customer Account Specialist

Your Job

We are looking for an Export Customer Account Specialist to support our Export Operations team in our Jericho, NY office. The Account Specialist creates value by managing our supply chain effectively and providing solutions to challenges while ensuring compliance with all export regulations. Employees who align with our values and deliver results will have opportunities to advance into roles with increased responsibility and opportunities for value creation.

This is a hybrid role (three days per week in office, two days WFH), based out of our office in Jericho, NY.

Customer Account Specialists must be able to work an 8AM-5PM or 9AM-6PM (Eastern), with flexibility as needed depending on business needs.

Georgia Pacific Recycling is one of the largest pure traders of recycled commodities in the world, trading in excess of 100 thousand tons per week. By focusing on becoming a preferred partner and creating virtuous cycles of mutual benefit, we have built a collaborative network of trading partners around the world. This Customer Account Specialist will play a crucial role in our GP Recycling Export team.

As a CAS, you will work in a dynamic and fast‑paced export market, while applying critical and economic thinking to meet our supplier and customer needs. You will be part of a ten‑member team and will report to the Export Operations Manager.

• Own international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements.
• Lead execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations.
• Proactively identify and resolve execution challenges to ensure uninterrupted material flow for suppliers and customers.
• Manage pre‑vessel booking strategy and execution to support timely and efficient exports.
• Collaborate and work cohesively across multiple teams within our supply chain to drive innovation and continuous improvement.
• Ensure adherence to export compliance requirements while proactively identifying risks, gaps, and corrective actions.
• Apply critical and economic thinking to improve efficiency, reduce friction, and create value across the export supply chain.
gt;

Operate effectively in a fast‑paced, dynamic export environment with competing priorities and tight timelines.
• Build and maintain strong relationships with internal and external stakeholders through clear, proactive communication.

• 2+ years’ experience working in the logistics industry.
• Experience using all Microsoft Office products, specifically Word, Excel, and Outlook.

• A Bachelor’s degree or higher in Business or a related field.
• Customer account management experience with a manufacturing company.
• Experience with order management / fulfillment / inventory programs.
• Demonstrated ability to build and maintain long‑term recurring customer relationships.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength – focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.