Business Development Manager

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Job Description

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Summary

The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships.

Essential Duties And Responsibilities

• Meet or exceed goals for assigned accounts, territory or area.
• Focus on growth of existing business and new customer sales by working to meet business goals set by management.
• Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise
• Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned.
• Lead, develop and provide innovative services and technical solutions to clients
• Manage quote requests and client special requests
• Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems
• Identify and recommend solutions to address client loss scenarios
• Monitor and communicate client pipelines to senior management
• Conduct market research and trend analysis reporting for all assigned and prospective accounts
• Coordinate client projects with Operations
• Share market information (trends, competitor information, etc) with Marketing and Senior Management
• Assist in managing audits & site visits
• Assist in addressing complaints with QA / CAPA
• Attend trade shows / exhibitions, workshops and seminars
• Arrange client visits, dinners, outings and quarterly Meetings
• Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility
• Apply Good Manufacturing Principles in all areas of responsibility.
• Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).

Basic Minimum Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• Bachelor’s Degree
• 3+ Years Minimum Experience with in the Logistics, Clinical Supply and or Pharmaceutical Industry
• Equivalent Life/Work Experience
• High Level of Business Acumen in both Administration and Business Strategies
• Familiarity with Printing Techniques, Equipment and Components
• Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications)
• Organizational Skill Set to Include Time Management
• Proficiencies with MS Office / Adobe Products
• Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions.
• Familiarity with Customer Relationship Management Systems

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

The salary range for this position is $/year to $/year.