Strategic Account Manager, Food & Beverage

The Role:

The Strategic Account Management organization is seeking a tenured professional to help grow Square’s Food and Beverage Strategic Accounts program. This team partners with some of Square’s largest and most innovative Food and Beverage businesses that are redefining how technology powers modern hospitality.

In this role, you’ll serve as a trusted advisor to Food and Beverage executives and operators, helping them leverage Square’s ecosystem to simplify operations, improve performance, and scale their businesses. You’ll uncover opportunities for growth, develop tailored solutions for retention, and collaborate closely with Product, Engineering, Finance, and Marketing teams to deliver a seamless experience for our most valuable sellers.

The ideal candidate is strategic, empathetic, and passionate about building long‑term relationships. You’re skilled at navigating complex organizations, aligning internal teams, and finding creative ways to solve customer challenges. You thrive in dynamic environments, advocate for your clients, and play a key role in shaping how Square continues to serve the upmarket restaurant space.

• Own and grow a portfolio of strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction.
• Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions.
• Act as the voice of the customer, advocating for up‑market seller needs with Product, Engineering, and Operations teams.
• Collaborate cross‑functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes.
• Lead quarterly business reviews and deliver data‑driven insights to C‑level stakeholders.
• Negotiate and manage contracts and pricing, ensuring mutual value and long‑term partnership success.
• Provide white‑glove support, troubleshooting critical issues and driving proactive seller engagement.

• 3+ years of experience in Strategic Account Management, Customer Success, or Enterprise Relationship Management.
• Restaurant or F&B technology experience is strongly preferred.
• Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or F&B technology.
• Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams.
• Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures.
• Excellent storytelling and communication skills, both written and verbal.
• A track record of consistent over‑performance on key metrics and a proactive, ownership‑driven work style.
• Ability to thrive in ambiguity, balancing strategic vision with hands‑on execution.

We are seeking candidates who live within 50 miles of New York City center.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and we’re committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $52 — $78 USD

Zone B: $48.38 — $72.54 USD

Zone…