Client Success - Healthcare Corporate Specialist; NYC

Client Success - Healthcare Corporate Specialist (NYC)

Overview:

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our Insights expert call and transcript library product for our Corporate Healthcare client base. As a liaison for our clients and salespeople, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you will collaborate cross‑functionally to maximize usage of our offering among our active trials and current subscribing clients.

This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention. This is a hybrid role located in New York City.

• Serve as an advocate for the Insights product with corporate healthcare clients and foster multi-dimensional relationships with key stakeholders.
• Develop personalized engagement plans for each client depending on therapeutic areas of focus, ongoing clinical trials of interest, and competing companies to effectively market Insights content.
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings.
• Collaborate with sales team to ensure timely renewals and drive upsell opportunities.
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts.

• Bachelor's or master’s degree from an accredited university; healthcare‑adjacent coursework is a plus.
• 2+ years of professional work experience with a focus on B2B product sales.
• Understanding of the corporate org structure, the roles, responsibilities, and unmet needs of corporate buyers, and ability to engage with senior business leaders with innovative content and ideas.
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages.
• Experience working with or using expert networks is a plus.
• Experience selling into Pharma companies is a plus.
• Intellectual curiosity, adaptability, and a team‑first collaborative approach.
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results.

Base salary range: $75,000 – $75,000 USD. Base salary may vary depending on job‑related knowledge, skills, and experience, as well as geographic location. Additionally, this position is eligible for an annual discretionary bonus based on performance.

• 15 PTO days, 10 legal holidays, and sick days.
• Comprehensive medical, dental, and vision plans.
• 401(k) matching up to 10% of employee contribution, life insurance, paid time‑off, and parental leave plans.
• Commuter benefits and a corporate gym rate.
• Development opportunities through the Linked In Learning platform.
• Free snacks and beverages in the office.
• Friday happy hour and “Summer Fridays.”
• Year‑round corporate athletic league.
• Casual work environment, team building, and other social events.

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action. Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on‑demand intelligence and research on request.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.